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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About Us
Were built on people. Were built on excitement.
We are The Hinderer Motor Company.
From the moment you walk through the doors of our brand-new state-of-the-art CDJR facility youll know this isnt a typical dealership. Our pristine service center designed with top-tier technology advanced systems and an unmatched commitment to cleanliness and efficiency sets a new standard in automotive excellence.
At Hinderer we believe that providing first-class experiences starts with our people. Whether its the thrill of a new car the roar of a custom roadster or the satisfaction of a perfectly serviced vehicle our goal is the same to bring happiness to our clients and our associates. Were family-owned people-driven and fueled by passion for what moves you.
About the Role
Were looking for an experienced and visionary Service Director to lead operations at our brand-new CDJR Service Department.
This is more than a management role its an opportunity to build and shape a best-in-class service organization inside one of the most advanced facilities in the Midwest. Youll lead a talented team of managers advisors and technicians to deliver exceptional results in customer experience performance and profitability.
Youll have the autonomy to innovate the resources to execute and the leadership backing to turn bold ideas into lasting impact.
What Youll Do
Operational & Financial Performance
Own departmental P&L ensuring strong revenue growth and profitability.
Set and manage KPIs (technician efficiency ELR CSI hours per RO retention).
Drive technician productivity and maximize service lane throughput.
Ensure accuracy in warranty recall and compliance-related processes.
Customer Experience & Retention
Champion a customer-first culture across every service touchpoint.
Monitor and improve CSI and Net Promoter scores.
Implement innovative service-to-sales conversion and retention strategies.
Leadership & Development
Lead coach and inspire a high-performing team across Service Express and Detail operations.
Build a culture of accountability teamwork and continuous improvement.
Recruit and develop top-tier automotive talent.
Compliance & Safety
Maintain a clean safe and well-organized work environment that reflects Hinderers brand standards.
Oversee OSHA EPA and OEM compliance with excellence.
Strategic Growth
Partner with executive leadership to shape service strategy and process innovation.
Champion new technologies such as digital inspection tools Express Lane enhancements and mobile service.
What You Bring
5 years of leadership experience in automotive service operations.
Proven success in driving operational and financial results.
Deep knowledge of CDJR service processes DMS systems and OEM reporting.
Strong leadership presence coaching ability and communication skills.
Valid drivers license and clean driving record.
Preferred:
Stellantis experience strongly preferred.
OEM certifications (CDJR) ASE or I-CAR Gold a plus.
Experience managing both high-volume and boutique service operations.
Why Youll Love It Here
A brand-new cutting-edge facility built for efficiency precision and pride.
A company culture that truly values its people youll feel like family from day one.
The opportunity to shape a service department designed to set industry standards.
Competitive pay benefits and the chance to make a real mark in a growing organization.
Join us and lead something exceptional.
At The Hinderer Motor Company we dont just fix cars we build experiences relationships and careers that last.
Apply today and experience what it means to love what moves you.
Required Experience:
Director
Key Skills
- Fundraising
- Management Experience
- Coaching
- Analysis Skills
- Strategic Planning
- Team Management
- Budgeting
- Leadership Experience
- Mentoring
- Public Speaking
- negotiation
- Supervising Experience
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