Junior Service Support Analyst

Charlotte, VT - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

***This is a hybrid position. The candidate will be required to work onsite at least two days a week in Charlotte NC.
***The max rate for this position is $32.50/hour.

The IT Service Desk Agent I will provide front line telephoneemail support to internal customers with IT related software and hardware issues.

Aid customers concerning the use of computer hardware (i.e. tablets desktop and laptop) and software (i.e. O365 & Windows Operating systems etc.) including printing installation enterprise applications electronic mail and operating systems
Perform First Contact Resolution (FCR)
Provide operational support for user identity management username provisioning system access and password management. (Active Directory)
Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database
Understand and adhere to Incident Management Request Management and Knowledge Management policies

Typically handles small initiatives and/or assignments independently. May work in an assisting role on larger initiatives and/or assignments projects requiring multiple agents and specialist.

Required Experience:

Junior IC

The IT Service Desk Agent I will provide front line telephoneemail support to internal customers with IT related software(O365 & Windows Operating systems) and hardware issues(tablets desktop and laptop).***This is a hybrid position. The candidate will be required to work onsite at least two days a ...