IN-Manager Application Support Mulesoft + DevopsIN IT Services COIFSPAN India

Line of Service

Industry/Sector

Specialism

Management Level

Job Description & Summary

Why PWC

about us.

At PwC we believe in providing equal employment opportunities without any discrimination on the grounds of gender ethnic background age disability marital status sexual orientation pregnancy gender identity or expression religion or other beliefs perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firms growth. To enable this we have zero tolerance for any discrimination and harassment based on the above considerations.

Job Description & Summary:

We are seeking a MuleSoft and DevOps Support Engineer to ensure the reliability performance and security of our integration and API ecosystem. You will operate and support MuleSoft workloads Any point Platform build and maintain CI/CD pipelines monitor and troubleshoot production issues and drive continuous improvement across our integration platform and DevOps

Responsibilities:

Handling initial user inquiries and troubleshooting basic issues. Operate monitor and support MuleSoft Anypoint Platform (CloudHub Runtime Fabric or onprem) for APIs and integrations. Support Mulesoft applications built with Anypoint Studio; maintain flows connectors and DataWeave transformations error handling and messaging patterns. Manage APIs in Anypoint API Manager; enforce policies rate limiting and security Build and maintain CI/CD pipelines for Mule applications (e.g. Jenkins GitHub Actions Azure DevOps GitLab CI) including automated build test security scans and deployment. Manage configuration and secrets securely (e.g. HashiCorp Vault AWS Secrets Manager Azure Key Vault). Execute reliable release strategies (blue/green canary rolling) with rollback plans; improve deployment frequency and change success rate. Provide L2/L3 support and participate in an oncall rotation; triage incidents restore service quickly and drive root cause analysis and postmortems. Maintain runbooks playbooks and standard operating procedures; automate repetitive support tasks. Identifying and escalating complex issues to higher-level support teams. Assist in testing new features and updates to the platform to ensure quality and performance. Monitor Integration and App performance and report any issues.

Mandatory skill sets:

Understanding of cloud services and platform-as-a-service (PaaS) offerings Certification on Mulesoft knowledge on SQL server script and Devops. Expertise in designing secure and high-performing solutions with cloud-native (Azure Dev Ops) approaches. MuleSoft Anypoint Platform (Studio API Manager Runtime Manager/CloudHub) DataWeave RAML/OAS Troubleshooting resolving and preventing issues related to MuleSoft and its integration Working Knowledge on creating and implementing integration solutions using MuleSoft Platform and Anypoint Studio API manager and other related components including designing APIs and data flows. Proficiency with CI/CD pipelines Git branching strategies and scripting (Bash Python Groovy). Responsible for assuring stability of backend systems (Application Servers and network devices). Strong analytical and query debugging skill. Recommend changes those results in increased system productivity stability and/or cost savings. To be updated on latest technology advances and make recommendations where appropriate. Basic understanding of software development and app platform operations Familiarity with ticketing systems and support tools

Preferred skill sets:

• Curiosity: A natural curiosity and eagerness to learn explore new ideas and see past the status quo. Collaboration: A natural collaborator suited to work in a collaborative culture with a diverse and talented team that values collaboration constructive challenging and mutual respect. Challenge: Demonstrates the capability to question and challenge ideas decisions and processes in a constructive manner fostering a culture of continuous improvement and innovation while maintaining respect and professionalism in all interactions. Value Driven: Demonstrates a strong commitment to ethical principles and organizational values ensuring that all actions and decisions align with the companys mission and integrity standards. Friendly and approachable. Patient and understanding. Resilient and adaptable. Willingness to learn and grow in the Support Team and keep abreast with industry trends.

Years of experience required:

7 yrs

Education qualification:

Bachelors degree

Education (if blank degree and/or field of study not specified)

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship

Government Clearance Required

Job Posting End Date