Civic Education Tour Guide NON PERMANENT (Tour and Informational Services Coordinator 1)

Some of What Youll Enjoy Doing Includes:

• Conduct guided in-person and virtual tours including civic education public and customized tours.
• Provide a welcoming high-quality customer service experience for all visitors.
• Represent the State by welcoming assisting and escorting individuals and groups and providing information and directions.
• Lead tours for visitors with disabilities ensuring accessibility and accommodation needs are met.
• Operate and troubleshoot technology used for virtual tours.
• Maintain and expand knowledge of Washington State government and Capitol Campus history.
• Provide logistical and safety support for the tour program.
• Greet and direct arriving Civic Education Tour buses coordinate with staff and assist groups at arrival.
• Collect store and manage lunches and restricted items for school groups.
• Supervise the student lunchroom and communicate expectations for lunch and tour schedules.
• Other duties as needed.

Required Qualifications:

• Four (4) years of experience with volunteer or paid tour guiding teaching or public speaking.
• Proficient with MS Office suite.
• Ability to guide manage interact and present information to K-12 student groups.
• Ability to manage large and small groups.
• Ability to present complex information convey ideas and facts and use language the audience will understand.
• Skilled at organizing information managing records and research.
• Excellent verbal and written communication skills.

• Bachelors degree in education political science museum studies theater history or a related field.
• General knowledge of Federal State and Local government processes
• Knowledge of Washington State History.

• Able to learn and understand the language and concepts of our DES DEI culture and commit to being a part of creating and maintaining a diverse equitable respectful and inclusive workplace.
• Demonstrate a commitment to growth learning and self-awareness when provided training and opportunities to participate in improving our work environment.
• Participate and behave in a manner that creates trust and builds working relationships promoting teamwork and collaboration in the work environment.
• Demonstrate the understanding that all people are valued; contribute to an equitable inclusive and respectful environment when working with members of the group team organization or community.
• Commit to being an active participant in continually evaluating and improving strategies that promote equity and inclusion in our organization.

How to Apply:
Interested We would love to hear from you! Click Apply at the top of this page to start your application. You can save the application and come back to it if needed. Be sure to complete the application fully to include a full work history and responses to the supplemental questions.

Please provide the following documents in order to be considered; failure to do so may result in you not being considered for the position:

• Aletter of interest that shows your personality and voice to describe why you are the successful candidate and how you meet the specific qualifications for this position
  
• Acurrent resume detailing experience and education
  
• A current list of at least three (3) professional references with current contact information