Background Unit Credentialing Lead (HSC 2) DOH8719

This recruitment is for two (2) hybrid full-time permanent Health Services Consultant 2 (HSC 2) positionswithin the Office of Customer Service in the Health Services Quality Assurance Division. These positions require on-site attendance at our Tumwater WA DOH Office approximately 2-4 days per week depending on the business need.

Are you a problem solver Do you thrive in a fast-paced environment Are you technically minded and interested in improving operational systems

Then partner with us to build strong health systems! Join our team as a journey level professional providing technical background checks criminal history and administrative licensing action review. Your expertise will directly impact the programs work required for credentialing consultation and assistance to health services providers and staff within health licensing apply today and be part of a team closely linked to the Departments mission!

The Health Systems Quality Assurances (HSQA) top priority is to protect and improve the health of people in Washington State. We do this by helping to prevent injuries develop health systems and improve patient safety. We work closely with communities and local health partners to build strong health systems and prevention programs. This helps ensure that everyone has access to good healthcare and emergency medical services.

TheOffice of Customer Service (OCS)is the primary contact for the public healthcare providers facilities emergency medical services and many other customers. We deliver these services in-person over the phone and on the internet. Officeof Customer Service balances patient safety with access to care in its credentialing and customer service activities to ensure that Washingtons health care system works for all.Our efforts result in everyone getting the quality care they need when and where they need it.

Key Responsibilities Include

• Identify and resolve highly complex and unique problems and issues related to background checks and criminal history review required for licensing legislation and policy and recommend ways to improve the operating efficiency of credentialing processes within and between workgroups agencies and partners.
• Coach mentor train and serve as a technical consultant on difficult questions and complex non-standard regulatory and licensing activities.
• Conduct assessments of credentialing applications and implement licensing and regulatory policies for public health programs.

Tasks include but are not limited to:

• Verifies and obtains information about applicants/applications by searching on-line databases and other resources and by communicating with representatives of DOH programs state and local government agencies educational and credentialing/licensing institutions and other outside organizations.
• Initiates or explains actions necessary for applications to achieve eligibility/compliance.
• Adds information to and updates electronic databases in the licensing system and completes system-related workflows and tasks.
• Through delegated authority independently approves applications for credential issuance and identifies applications requiring additional review.
• Identifies and documents discrepancies and follows procedures regarding exception and/or incomplete applications.

The Background Unit Credentialing Lead (HSC 2) is responsible for supporting and assisting with the credentialing sections daily functions including assessment of work products for quality. This position includes supporting departmental division and office goals and objectives providing guidance to staff applying and supporting standard protocols relating to work activities monitoring performance and performing related work as necessary.

Why Join Us

• Impactful Work: Directly support health service providers with licensing and regulatory questions contributing to safer healthcare services.
• Collaborative Environment: Work alongside a dedicated team supporting partners and contributing to innovative processing interactions among HSQA work units and programs in order to keep workflow and applications moving toward completion.
• Growth Opportunities: Develop solutions and recommendations and advise management. Apply quality improvement tools to improve efficiency accuracy and overall quality.
• Work-Life Balance: Enjoy a flexible remote work environment with support for a healthy work-life balance.

Ready to make a difference Apply now and become a part of a mission-driven team dedicated to community health!

Location and Flexibility:Enjoy the flexibility of our hybrid work environment where you can balance working from home and collaborating in the office. It is anticipated that youll be expected at the DOH facility located in Tumwater WA for work activities 2-4 days weekly depending on the business need.

Required Qualifications

You must meet the option provided and any additional criteria listed. Experience may have been gained through paid or unpaid activities. Please ensure any relevant experience defined below is outlined in your cover letter resume and/or applicant profile.

• Two (2) or more years of experience processing applications for a health profession or facility credentialing program.

• One (1) year or more of experience using the divisions licensing database (or equivalent licensing or regulatory database).

• Two (2) or more years of experience resolving customer inquiries problems or complaints in a high production environment.

AND Six (6) or more months use of computer software skills as follows:

• Word processing software such as Microsoft Word to create format edit preview print and save documents. Ability to use standard functions to select edit copy paste format and spell check text.
• Electronic communications and calendar programs such as Outlook to compose send and respond to electronic mail and coordinate schedules and schedule meetings.
• Electronic database system to update or maintain records.
• Accessing and searching internet to find and download information.

As well as the following knowledge skills abilities and competencies:

• Ability to learn retain and apply new information regarding procedures rules policies and requirements for credentialing multiple health care professionals. Able to stay current with and be able to explain HSQA credentialing processes and procedures applying commonly-used concepts practices and procedures within a particular field of credentialing.
• Ability to work independently with little supervision.
• Ability and willingness to work within a secure work environment with highly sensitive and confidential materials.
• Ability to work under pressure to meet strict guidelines while maintaining the integrity of the guidelines.

Preferred/Desired Qualifications

• Additional years of experience processing applications for a health profession or facility credentialing program.
• One or more years of experience reviewing documents and taking appropriate action based on an analysis of the information.
• Associate degree or higher education.
• Three or more years of demonstrated knowledge and understanding of credentialing requirements processes and procedures. Familiarity with commonly used concepts practices and procedures within particular field of DOH credentialing.

Benefits and Lifestyle

We prioritize your work-life balance and offer one of the most competitive benefits packages nationwide tailored to support your lifestyle. Discover more about Why DOH by visiting.

We are the Washington State Department of Health (DOH)

At DOH we safeguard public health in an ever-evolving world. Through collaboration with local health jurisdictions and state federal and private partners our programs and services impact every Washingtonian and visitor daily. Were driven by Equity Innovation and Engagement as outlined in ourTransformational Plan for the future of Washington health.

Conditions of Employment:

A criminal history background check will be conducted after a conditional offer of employment. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the position.

This position is covered by a bargaining unit for which the Washington Federation of State Employees (WFSE) is the exclusive representative.

I am prepared with or without accommodation to do the following:

• Commit to a full-time 40-hour 8am 5pm workweek schedule. A flexible schedule is subject to supervisor approval.
• Communicate through applications such as MS Teams and MS Outlook and by phone while working remotely.
• Adjust my work schedule occasionally to align with business needs which may entail working evenings and weekends.
• Perform my job duties either remotely from home or in person at the designated DOH site location.
• Occasional travel may be necessary sometimes requiring overnight stays or trips out of state.
• Legally drive a vehicle or arrange alternative transportation for state business.
• Engage in emergency response exercises and high-priority assignments as assigned during emergency events.

APPLICATION DIRECTIONS:

To apply click Apply and complete the application. Attach your resume and cover your Applicant Profile include at least three professional references (including a supervisor a peer and someone youve supervised or led if applicable). Please do not include private information such as social security number or year of birth.

Make sure to document your years of experience skills and abilities as listed in the qualifications section of this job posting.

Attach onlythe following:

• Resume
• Cover letter
• 3 or more professional references if not included in your applicant profile
• DD-214 (if applicable)

Veterans Preference: Applicants wishing to claim Veterans Preference must attach a copy of their DD-214 (Member 4 copy) NGB 22 or a signed verification of service letter from the United States Department of Veterans Affairs to their application. Please remove or cover any personally identifiable data such as social security numbers and birth year

Do notinclude or attach the following these documents will not be reviewed:

• REMOVE personal photos do not submit any documents containing personal photos.
• Transcripts (unless specifically requested in the Application Directions)
• Certifications or diplomas
• Projects or portfolios
• Letters of recommendation

Equity Diversity and Inclusion: We regard diversity as the foundation of our strength recognizing that differing insights and abilities enable us to reflect the unique needs of the communities we serve.

DOH is an equal-opportunity employer. We prohibit discrimination based on race/ethnicity/color creed sex pregnancy age religion national origin marital status the presence or perception of a disability veterans status military status genetic information sexual orientation gender expression or gender identity.

Questions and Accommodations: If you have questions need assistance with the application process require an accommodation or would like to request this posting in an alternative format please contact Kristina Cox atand reference DOH8719.

Technical Support: Reach out to NEOGOV directly at 1- for technical support and login issues.

This recruitment may be used to fill positions of the same job classification across the agency. Once all the position(s) from the recruitment are filled the candidate pool may be used to fill additional open positions for the next sixty (60) days.

Only applicants who follow the directions and complete the Application Process in full will have their responses reviewed for consideration.

Experience and education selected listed or detailed in the Supplemental Questions must be verifiable on the submitted applicant profile.