Field Engineer 2

Coppell, TX - USA

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is with one of our clients who is a global information technology company that provides high performance and industry focused solutions integrated with leading edge security to clients in government financial services and commercial markets. Their offerings include security software and services digital transformation and workplace services industry applications and services and innovative software operating environments for high intensity enterprise computing.

Job Title: Field Engineer 2

Location: Coppell TX 75019

Duration: 12 Months

Job Type: Temporary Assignment

Work Type: Non-Driving

Job Description:

As a Field Engineer 2 your primary responsibility will be installing diagnosing servicing maintaining High-end clients proprietary products as well as other computer-related products such as desktop and laptop computers printers standard software high-end servers networking devices and large-scale payment products.
When in support of ITO engagements you will be recognized as desk side support specialist.
You may be directed by Help Desk Service Desk or script using standard methods techniques and tools.
You will handle more complex products problems and/or projects and may provide technical guidance to lower-level engineers.
You may function as a team or on-site leader as necessary. You will provide technical support to customers in solving technical problems that occur during the installation or operation of company supported products.

Responsibilities:

May function as team or site leader providing direction to other technicians
Performs server and storage break and fix.
Provides support for Enterprise products such as ESFDesk side support specialist
Provides support for enterprise storage products
Supports Networking products - including Cisco certification requirements
Provides support for Payment systems products and core-CMOS products
May have project management responsibilities for smaller projects
Possesses other high skilled specialized technical skills.
Provides support for software hardware and networking support for desktops laptops and servers
Provides maintenance and support on legacy products
Installs and maintains PCs and associated software networks servers and peripherals
Performs installs moves adds and changes as required
Tests and certifies PCs networks servers and client approved applications
Provides follow-up on problems or escalation.
Maintains a high degree of professionalism in actions demeanor and dress.
Ensures customer satisfaction throughout the service delivery transaction
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is with one of our clients who is a global information technology company that provides high performance...