Assistant Director of Bar & Beverage Operations

POSITION SUMMARY

The Assistant Director of Beverage Operations is responsible for the leadership execution and performance of the Beverage Department across all outlets at Spokane Tribe Resort & Casino including casino bars service bars floor service and beverage operations supporting banquets and special events. Reporting directly to the Director of Food & Beverage this position ensures all beverage operations meet financial service and regulatory standards while aligning with STRCs mission of delivering exceptional guest service.

Provides day-to-day leadership to beverage management staff drives operational excellence oversees financial performance and ensures compliance. This position requires strong leadership skills financial and business acumen and deep knowledge of beverage operations within a casino or resort environment.

KEY RESPONSIBILITIES

Operational Leadership

1. Direct daily operations of all beverage outlets ensuring efficiency profitability and compliance with established standards.
2. Supervise and support Beverage Managers Supervisors and team members in the execution of beverage programs and service delivery.
3. Ensure bar operations meet guest satisfaction cleanliness safety and brand standards.
4. Support the Director of Food & Beverage in implementing departmental strategies goals and initiatives.

Financial & Business Management

1. Manage beverage budgets forecasts labor planning and financial reporting.
2. Monitor beverage costs inventory and labor to achieve profitability targets.
3. Recommend cost-control measures and operational improvements to maximize revenue.
4. Assist the Director with vendor negotiations and purchasing agreements.

Team Development

1. Recruit train mentor and evaluate beverage management and supervisory staff.
2. Maintain MAST or applicable Alcohol Service Certification for all team members.
3. Establish clear expectations conduct performance reviews and provide consistent and constructive feedback both formal and informal.
4. Build a positive work culture that fosters accountability teamwork and high performance.

Guest Service Excellence

1. Ensure all beverage outlets deliver consistently exceptional guest experiences.
2. Respond to and resolve escalated service concerns in a timely and professional manner.
3. Continuously monitor guest feedback and recommend service improvements.

Compliance & Safety

1. Maintain compliance with Spokane Tribal Gaming Commission regulations Washington State liquor laws and Health Codes.
2. Uphold internal controls policies and accountability systems to safeguard assets.
3. Investigate and report any compliance concerns or irregularities to the Director.

Other

1. Perform other duties as assigned or required.

JOB QUALIFICATIONS

Education & Experience Required:

• Bachelors degree in Hospitality Management Business Administration or related field.
• Minimum seven (7) years of progressive beverage operations experience in a casino resort or multi-outlet environment with at least five (5) years in a senior management role. A combination of education and extensive relevant experience may be considered.
• Strong background in operational leadership financial management and staff development.
• Demonstrated success in driving guest satisfaction and revenue growth through effective beverage programming and execution.

Knowledge & Skills Required:

• Comprehensive knowledge of beverage operations mixology and industry trends.
• Strong financial and business acumen with expertise in budgeting forecasting and cost management.
• Proficient in procurement software systems (e.g. Stratton Warren BirchStreet or similar) for ordering vendor management and inventory control.
• Experience with beverage delivery and monitoring systems (e.g. Berg or equivalent) to manage pour control loss prevention and integration with POS.
• Excellent leadership communication and problem-solving skills.
• Proficient in MS Office (advanced Excel) POS and inventory system experience.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

Must demonstrate the ability to:

• Operate in a working environment that is subject to varying levels of crowds noise and smoke the severity of which depends on guest volume.
• Observe and direct actions of subordinates.
• Stand and walk for long periods without rest.
• Climb stairs stoop kneel bend twist turn push pull grasp reach and grip items sort tear and manual dexterity.
• Lift push pull or move up to 75lbs with or without assistance.
• Adapt well to the casino environment involving large numbers of people with loud and continuously high noise levels and flashing lights.

In addition to the other duties described herein each and every team member has the following responsibilities related to compliance with laws and regulations:

• Must be able to obtain and maintain applicable Gaming License through the Spokane Tribal Gaming Commission.
• Must have and maintain valid MAST Liquor permit as well as a Food Handlers Card.

Required Experience:

Director