IT Helpdesk Support
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Job Location:
Queensbury, NY - USA
Monthly Salary:
USD 25 - 27
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Level I Systems Engineer
Empower Your IT Career with Growth Flexibility and Outstanding Perks!
At StoredTech we dont just provide IT support-we create exceptional experiences for our clients and our team! If youre a tech-savvy problem solver who loves working in a fast-paced environment this is the perfect opportunity to grow your career with a company that values your well-being work-life balance and professional development.
As a Level I Systems Engineer youll play a vital role in ensuring our clients IT systems run seamlessly while delivering top-notch service and client delight!
Why Join StoredTech
We believe in taking care of our team as much as we do our clients. Thats why we offer:
Birthdays Off Because Your Special Day Matters!
Free Aura Digital Protection for You and Your Entire Family Keep your personal information safe.
Flexible Work Scheduling Balance work and life with ease.
Career Advancement Opportunities We invest in your growth!
A Fun Engaging Work Environment Enjoy perks like a stocked snack bar exercise equipment & popcorn machines.
What Youll Do:
- Provide exceptional technical support via phone email and remote assistance tools.
- Diagnose and resolve hardware software and network issues efficiently.
- Support clients remotely or onsite with a smile and a customer-first attitude.
- Collaborate with fellow engineers to ensure smooth system operations.
- Utilize critical thinking and established procedures to resolve client needs.
- Escalate complex technical issues to senior engineers when necessary.
- Install configure and maintain hardware software and network systems.
- Document all support interactions for transparency and knowledge sharing.
- Stay up to date with industry trends and new technologies.
What You Bring:
- 1-3 years of technical support experience (preferably in an MSP environment).
- Experience troubleshooting M365 Windows operating systems and network issues.
- Familiarity with virtualization technologies (VMware Hyper-V) and cloud platforms (AWS Azure) is a plus.
- Strong problem-solving skills and a passion for helping others.
- Excellent communication and teamwork skills.
Perks & Benefits That Set Us Apart:
Generous Paid Time Off Policy
401k Employer Matching
Free Employee Assistance Program (EAP)
Dental & Vision Insurance
Employer Paid STD LTD & Life Insurance
$2000 Employee Referral Bonus
Certification Incentives to Advance Your Career
Coffee & Snacks to Keep You Fueled!
Join us and be part of a company where your growth happiness and success matter!
Key Skills
- Baan
- English Language
- Ideas
- Access
- Games
- Application Management
About Company
Your Technology is Our Passion! Our dedication to client delight is what sets us apart. We empower organizations through cutting-edge technology solutions.
