Specialist, Centralized Reservations

Are you a people-first leader who thrives on delivering exceptional client service

Join Esquire as a Specialist Centralized Reservationsa hands-on reservations role where you will ensure accuracy responsiveness and outstanding client experiences that create clients for life.

Why Choose Esquire

Esquire is a leader in legal support services known for innovation professionalism and delivering exceptional quality. As part of our team youll oversee mission-critical reservation operations and help shape the client experience. We offer comprehensive training collaborative teams and a people-first culture that values problem-solving and continuous improvement.

About the Role

As a Specialist Centralized Reservations youll ensure Enterprise client reservations and EsquireConnect portal jobs are completed on time and in accordance with company policies while directly engaging with internal and external stakeholders to resolve issues and drive client satisfaction.

Key Responsibilities

• Interact directly with external and internal clients to resolve issues and pursue client satisfaction
• Ensure all Enterprise client reservation tickets and EsquireConnect portal jobs are completed within expected timeframes
• Ensure reservations adhere to company policies and deliver a consistently high level of client service
• Answer client and internal emails in a timely professional manner
• Fill in for assigned team members as needed to maintain service coverage
• Work collaboratively across the company to address client needs and resolve problems
• Attend meetings and provide reporting as requested
• Perform other duties as assigned

What Youll Need

• Education: High school diploma or GED required; bachelors degree or equivalent experience preferred
• Experience: 2 years supervisory experience required; 5 years of client service experience
• Skills: Ability to work under pressure make sound decisions and deliver superior client service
• Skills: Detail-oriented with strong organizational and written communication abilities
• Technical: Proficiency in Microsoft Outlook Word and Excel
• Attributes: Team player process-oriented and able to plan work effectively to meet deadlines
• Other: Ability to maintain regular and acceptable attendance

What Success Looks Like

• Team achievement of daily reservations productivity KPIs
• Team achievement of ECS ticket queue and EsquireConnect ECS portal validation SLAs
• Team achievement of Large Case ticket queue and centralized location request SLAs
• Consistently high data-entry quality standards that drive superior client service

Work Environment

This role is based in a professional office environment with little exposure to excessive noise dust or temperature extremes. Reasonable accommodations are available to enable individuals with disabilities to perform essential job functions.

Dont meet every single requirement

We know that a truly inclusive workplace values potential just as much as experience. If youre excited about this role but dont match every qualification we still encourage you to apply you may be exactly who were looking for.

Equal Opportunity & Accommodations:

Esquire Deposition Solutions policy is to provide equal employment opportunities to all applicants and employees without regard to race color religion creed gender gender identity or expression age national origin or ancestry citizenship disability sexual orientation marital status pregnancy veteran status membership in the uniformed services genetic information or any other basis protected by applicable law.

Esquire Deposition Solutions is committed to fair hiring practices. Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable laws including but not limited to the California Fair Chance Act the Los Angeles Fair Chance Initiative for Hiring Ordinance and the Los Angeles County Fair Chance Ordinance. We also comply with similar laws in other jurisdictions where we operate.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability you have the right to request reasonable accommodation. You can submit your request to .