Ops Learning and Delivery, Digital Coach Program Manager
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Job Location:
Cottonwood Heights, UT - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Role
The Digital Coaching Program Manager serves as the program manager within the Learning and Delivery space managing the digital coaching platform powered by Zenarate. This role drives the strategy implementation and optimization of digital coaching capabilities to support agent training upskilling and remediation. While Zenarate is the platform in use today the focus of this role is on managing functionality integrations and continuous improvement of digital coaching as a core learning capability.
What youll do
- Owns the overall digital coaching platform strategy integration and adoption across Learning & Development.
- Develops and manages the implementation roadmap to align with training programs and business priorities.
- Partners with instructional design and training teams to ensure seamless scenario integration and execution.
- Builds a strong understanding of business processes and curriculum to identify opportunities for digital coaching.
- Reviews tests and implements vendor system releases (e.g. Zenarate updates) to ensure compatibility with infrastructure.
- Creates and maintains an inventory of coaching scenarios by training programs to maximize utilization and impact.
- Defines and reports on ROI impact and performance metrics for scenario enhancements and platform projects.
- Conducts user experience surveys and feedback loops to inform strategy enhancements and vendor conversations.
- Provides ongoing reporting and analysis of platform effectiveness.
- Oversees quality assurance activities for coaching scenarios and platform initiatives.
- Performs other duties as assigned to support the success of the digital coaching strategy.
What you Need
- Instructional Design Experience and/or Training Facilitation experience
- Knowledge of the ADDIE Model
- Knowledge in generating process documentation.
- Experience with process improvement projects.
- Experience with Google suite Lucid Charts PowerPoint and Excel.
- Demonstrated ability to engage and manage multiple project initiatives simultaneously.
- Demonstrated ability to effectively present statuses challenges and recommended solutions.
- Strong written and verbal communication skills.
- Experienced in developing and/or executing business requirements training intake requests.
- Bachelors degree combination of education and experience with a minimum of 2 years of experience in Learning and Development.
- Program Project Management experience a plus
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
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