Senior Support Specialist
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Job Location:
Houston, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
17-10-2025
Vacancies:
1 Vacancy
Job Summary
Overview
We are seeking a versatile and motivated IT Support Specialist to join our growing IT team. This position is ideal for candidates with strong hands-on experience in general IT support who are ready to take on responsibilities beyond standard help desk this position you will provide cross-functional support across various areas including Network Security Voice and Cloud/Citrix playing a key role in maintaining smooth and efficient IT operations across the organization.
Responsibilities
- Provide hands-on support for end-user issues escalated from the Help Desk
- Assist with basic troubleshooting and support across networking security voice and cloud platforms
- Serve as backup support for Tier 2 teams during high workload or employee absences
- Participate in onboarding/offboarding processes including workstation setup and account provisioning
- Support common enterprise tools (e.g. Office 365 Teams remote desktop printing)
- Maintain and update IT documentation and knowledge base articles
- Collaborate with the Help Desk Manager to mentor and support junior technicians
- Participate in IT projects branch office setups system rollouts and upgrades
- Escalate complex issues appropriately and follow through to resolution
Qualifications
Education and Experience:
- 46 years of IT support experience in a business environment
- Proficient with Windows desktop OS Office 365 Active Directory and basic networking
- Experience supporting or shadowing Tier 2/3 technical roles
- Must have a valid Drivers License
Knowledge/Skills/Competencies:
- Must be able to commit 40 hours a week with the rare possibility of after-hours support.
- A professional attitude excellent customer service and neat appearance are essential.
- Good written and verbal communication skills
- Able to work independently and with others
- Able to master and support a large and diverse base of hardware and software technologies
- Analytical and problem solving abilities
- Ability to effectively prioritize and execute tasks in a high pressure environment
- Ability to lift and transport moderately heavy objects such as computers and peripherals
Required Experience:
Senior IC
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
About Company
Triple-S Steel Suppliers provide over 500,000 tons of steel products yearly. Small to large orders, we provide the highest quality metal fabrication accessories & supplies
