HCM Support Specialist III

OMNI is honored to partner with TruPay in their search for an HCM Support Specialist III. The HCM Support Specialist III performs all activities necessary to provideTruPay snational client base with system knowledge while implementing the Payroll and Time and Labor Management features of the InspireHCM Support Specialists are committed to providing exceptional service to TruPays clients and are unique and innovative problem solvers that are passionately striving for the best results. Working together as a team and with clients to create a positive and engaging experience.

TruPay is a high growth Human Capital Management firm that offers industry-leading Payroll HR and Time & Labor Services to organizations of all sizes in all industries. Founded in 2003 TruPay puts trust and integrity at the center of every client relationship and has been repeatedly recognized for its commitment to helping clients achieve more with their resources.

• Manage large client accounts ranging up to 4 million in annual revenue as the main support contact for payroll time & attendance benefits administration and human capital management solutions.
• SME (Subject Matter Expert) on all 3 Core HCM Modules as well as standard add on modules.
• Diagnose research and analyze system issues reported by client via phone email or TruPay staff to ensure resolution and/or escalation in a timely manner to the appropriate team member.
• Lead resource for system knowledge and Mentor for Level II and Level I Support Team Members.
• Complete daily department tasks/procedures and assures timelines for payroll time and labor management human resources new set up requirements are met.
• Assist Training Department with developing/maintain content material for training best practices to clients for successful use of the applications.
• Make decisions based on established current internal policies and procedures.
• Special projects as directed.

Knowledge Skills Ability and Requirements

• Strong communication and analytical skills.
• Proven ability to work with clients and create positive relationships on behalf of TruPay.
• Understands the importance of confidentiality as it relates to sensitive client data.
• Ability to multitask and meet timelines as related to department responsibilities.
• Basic knowledge regarding federal and state tax compliance.
• Displays the ability to work well in a fast-paced environment.
• Exceptional problem-solving techniques.
• Make decisions based on established current internal policies and procedures.
• Strong written & verbal English language communication and analytical skills.
• Proven ability to work with clients and create positive relationships on behalf of TruPay.
• Strong math/accounting aptitude and related audit skills.
• Project management skills.
• Displays the ability to work well in a fast-paced environment.

Qualifications

• Bachelors degree or equivalent training and education beyond high school
• Understanding and use of technology/software
• 2 to 5years ofHRpayrollandtime & labor experience-Required
• CPP SPHR or equivalent - Preferred

OMNI is honored to be retained in this search. We appreciate your referrals to professionals who may have an interest in this outstanding opportunity. Formal interest accepted through the OMNI Career Portal. Please direct all inquiries to:

OMNI Human Resource Management

Anna Robinson Senior Search Consultant

OMNI and our clients are Equal Opportunity Employers.