Senior Associate, Transformation Consulting AI Lead – Digital Transformation

We are the leading provider of professional services to the middle market globally our purpose is to instill confidence in a world of change empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled culture and talent experience and our ability to be compelling to our clients. Youll find an environment that inspires and empowers you to thrive both personally and professionally. Theres no one like you and thats why theres nowhere like RSM.

The AI Lead Digital Transformation owns a portfolio of solutions ensuring optimal performance user adoption and maximum value realization. They oversee solution onboarding and readiness provide user training and support and serve as the primary point of contact for end-users driving engagement and effective utilization.

Responsibilities

• Perform gap analysis between current and desired states
• Assess solution readiness and fit for the intended use
• Lead solution onboarding user setup role assignment and access verification/configuration
• Support change management by promoting adoption reinforcing messaging and addressing user resistance
• Test and troubleshoot technical issues to ensure solution stability
• Support user acceptance testing (UAT) and validate readiness for rollout
• Deliver user training info sessions and live demos
• Act as the go-to contact for user questions issues feedback and enhancement requests
• Own design and facilitate digital and AI fluency initiatives to support upskilling and drive confident solution usage
• Analyze usage data to generate adoption insights and recommend improvements
• Report on tool usage adoption trends and ROI metrics
• Collaborate with Solution Architects to resolve issues and prioritize feature requests
• Work hands-on with citizen developers to guide solution development promote best practices request or secure necessary technology access and educate them on tools and platforms
• Monitor citizen developers compliance with firm standards security and regulatory requirements

Experience Skills & Qualifications

• Bachelors degree in Computer Science Information Technology Engineering or a related field
• AI/ML coursework or certifications
• 2 Experience supporting or delivering digital technology solutions
• Experience managing technology onboarding user training and support across the full solution lifecycle
• Proven track record of working directly with end users gathering feedback and improving adoption
• Hands-on experience with low-code/no-code platforms with pro-code highly desirable
• Experience working with or supporting developers and internal product owners
• Exposure to digital transformation AI tools or automation platforms
• Experience facilitating training demos and enablement sessions for non-technical audiences
• Familiarity with change management and addressing resistance
• Ability to interpret usage metrics and generate adoption or ROI insights
• Clear and confident communicator across all levels: technical business and executive

At RSM we offer a competitive benefits and compensation package for all our offer flexibility in your schedule empowering you to balance lifes demands while also maintaining your ability to serve more about our total rewards at applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership.RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application interview or otherwise participate in the recruiting process please call us at or send us an email at .

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying excluding internships you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records in accordance with the requirements of applicable law including but not limited to the California Fair Chance Act the Los Angeles Fair Chance Initiative for Hiring Ordinance the Los Angeles County Fair Chance Ordinance for Employers and the San Francisco Fair Chance Ordinance. For additional information regarding RSMs background check process including information about job duties that necessitate the use of one or more types of background checks click here.

At RSM an employees pay at any point in their career is intended to reflect their experiences performance and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including but not limited to education skills work experience certifications location etc. As such pay for the successful candidate(s) could fall anywhere within the stated range.