Director, Operations Excellence
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Job Location:
Knoxville, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The purpose of this job is to oversee the operations excellence department delivering organization-wide technology improvement process improvement store leadership training store opening support and increasing operational efficiencies.
- Oversee lead and set priorities for the Operations excellence team
- Select coach train and develop direct reports to include appraising job performance and conducting performance reviews
- Collaborate with the executive leadership team to create project plans and solutions for resolution of operational and cultural issues across the organization
- Collaborate with leadership for implementation of operational safety practices at Pilot Flying J including prevention/awareness training research and analysis compliance response/remediation and emergency response
- Coordinate with all Field and Sales and Support Center (SSC) departments to ensure store projects are completed in alignment with established guidelines
- Lead the strategic and cultural process to identify support opportunities (e.g. new technology) that will increase operational efficiency effectiveness and ROI
- Lead benchmarking efforts for programs and initiatives related to operational efficiency
- Responsible for utilization of labor analysis data in scheduling allocation development and maintenance of labor models and development and review of labor standards
- Oversee the administration of the companys operational systems including maintenance and enhancements
- Collaborate with company communication and merchandising teams for all communication and reporting requests directed at stores
- Provide oversight of the guest services index administration
- Collaborate with the learning and development team on the delivery of general manager leadership development training region manager leadership academy and other operations-related training programs
- Manage department budget
- Model behaviors that support the companys common purpose; ensure guests and team members are supported at the highest level
- Ensure all activities are in compliance with rules regulations policies and procedures
- Complete other duties as assigned
Qualifications :
- Bachelors degree in business or operations management required
- Masters degree in business administration preferred
- Minimum ten years above store operational experience required
- Project management certification preferred
- Intermediate Microsoft Office skills
- In-depth proprietary systems knowledge and proficiency
- Experience with high-level data analysis and making daily decisions regarding budgets and planning
- Ability to apply critical thinking skills to business problems that are data driven and people focused
- Excellent verbal and written communications skills including presentation skills
- Ability to lead and motivate a team
- Ability to build relationships at all levels of the organization
- Ability to analyze data and present solutions
- Ability to analyze problems and identify solutions
- Superior planning skills in order to prioritize and balance multiple changing projects simultaneously Strong project management skills
Additional Information :
- Travel required less than 50%
- General office work requiring sitting or standing for long periods of time including on airplanes and in cars
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Employee Relations
- Employee Evaluation
- Management Experience
- Profit & Loss
- Conflict Management
- Operations Management
- Project Management
- Budgeting
- Leadership Experience
- Supervising Experience
- Leadership management
- Financial Planning
About Company
Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are the same. Team members have the opportunity to build an inclusive atmosphere with their co-workers and make a better day for every type of ... View more
