Oracle ERP Operations Analyst lead

Cyberx Infosystem Global Hiring Solutions LLC

Job Location:

Atlanta, GA - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

The Oracle ERP Operations Analyst leads post-go-live stabilization operational model
design data-driven continuous improvement and cross-functional alignment across
Oracle-enabled business functions such as HR Finance and Procurement. The role
manages schedules RAID and action logs; builds service delivery models and
playbooks; analyzes operational data to identify gaps and opportunities; and facilitates
effective communication and governance between Business and IT to ensure
sustainable value from Oracle ERP investments.

Key Responsibilities:
Post Go-Live Stabilization
Evaluate post-go-live processes assess schedules action logs RAID trackers
and meeting documentation to drive stabilization and enforce clear escalation
paths.
Maintain governance cadence to ensure cross-team deliverables align with
timelines dependencies and risk mitigation plans.
Track adoption performance and incident trends to proactively address issues
and reduce friction.

Operational Model Design
Analyze Oracle-enabled business processes to design structured service
delivery models process ownership SLAs/OLAs and resource plans.
Create playbooks swimlane diagrams and RACI matrices clarifying roles and
embedding consistent measurable ways of working.
Document configurations SOPs and test/application protocols to support
compliant repeatable operations.
Operational Analytics and Continuous Improvement
Collect and analyze data from Oracle SaaS/EBS ticketing tools and trackers to
identify inefficiencies user friction and underutilized functionality; synthesize
insights into dashboards and reports.
Perform root cause analyses and recommend prioritized improvements
impacting SLAs cycle times adoption and business outcomes.
Monitor process KPIs configuration drift and usage patterns to benchmark
stability and drive iterative enhancements.
Administration and Communication Support
Prepare meetings maintain decision logs and document workflows; manage
centralized repositories for SOPs runbooks and change notes.
Communicate timelines process changes ownership and release notes across
stakeholders to reduce rework and siloed decisions.
Maintain audit-ready records for risks issues approvals and operational
controls.

Business IT Alignment
Act as a bridge between Business Operations and IT to ensure operational
models are executable and system capabilities are fully leveraged.
Translate business requirements into enhancement requests; track them
through triage design and deployment with clear traceability.
Participate in gap analysis solution design and handoffs from project to run
operation to safeguard continuity and value realization.

Required Qualifications

Experience in ERP operations business systems analysis or application
support focusing on Oracle Cloud ERP or Oracle EBS.
Experience with supporting Oracle Cloud ERP projects (e.g. Financials
Procurement HCM) with emphasis on post-implementation support
Proven expertise in post-go-live stabilization RAID and schedule management
and operational governance.
Proficiency in analyzing operational data and building dashboards/reports to
support decision-making.
Experience documenting SOPs RACI playbooks and process diagrams for
Finance Procurement and HR operations.
Strong communication and facilitation skills for aligning Business and IT
stakeholders and prioritizing actions.

Preferred Qualifications
Hands-on knowledge of Oracle Cloud ERP (Financials Procurement HCM) or
Oracle EBS Financials/SCM including SLA and accounting flows.
Experience with adoption and telemetry tools for monitoring usage cycle times
and configuration changes post-go-live.
SQL and reporting skills plus exposure to dashboarding/BI tools for operational
analytics and KPI tracking.

Core Competencies:
Post-go-live stabilization and governance: RAID discipline escalation paths
schedule control incident and adoption monitoring.
Process design and documentation: playbooks swimlanes RACI SOPs and
testing protocols.
Analytical rigor: converting raw operational data into actionable insights and
prioritizing improvements by measurable value.
Cross-functional facilitation: bridging Business and IT to maximize ROI and
accelerate value realization.

Success Metrics:
Reduced incident volume and mean time to resolution; improved SLA
attainment in post-go-live cycles.
Documented operational models adopted and adhered to across Finance
Procurement and HR.
Measurable improvements in adoption cycle times and utilization of standard
capabilities over custom workarounds.