Specialist Process and Program Excellence
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities
Collect clean and validate data from multiple sources to ensure accuracy and reliability.
Build dashboards and reports to track key performance indicators (KPIs).
Conduct exploratory and diagnostic analysis to uncover trends and patterns.
Partner with stakeholders to translate business questions into analytical requirements.
Provide ad-hoc analysis and insights to support decision-making.
Document methodologies processes and data definitions for consistent usage.
Required Skills & Qualifications
Strong proficiency in SQL and data querying.
Advanced knowledge of Excel/Google Sheets (formulas pivots advanced functions).
Hands-on experience with data visualization tools (Power BI Tableau or similar).
Strong analytical problem-solving and critical-thinking skills.
Good communication skills to present data in a clear and compelling way.
Bachelors degree in Statistics Mathematics Economics Computer Science or related field.
Qualifications :
Preferred Skills
Experience with Python/R for data analysis and automation.
Knowledge of data warehouses (Snowflake BigQuery Databricks).
Familiarity with ETL pipelines or working with data engineering teams.
Understanding of basic statistical analysis and hypothesis testing.
Experience in building automations and writing macros/scripts (VBA Apps Script or similar) to streamline reporting and repetitive tasks.
Attributes & Mindset
Detail-oriented curious and eager to learn.
Comfortable working with ambiguity and large datasets.
Proactive in finding opportunities to improve reporting analytics and automation.
Strong team player with the ability to work cross-functionally.
Additional Information :
At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.
Remote Work :
No
Employment Type :
Full-time
Key Skills
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About Company
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshwork ... View more
