Field Service Engineer (Laboratory Equipment) (BuffaloRochester, NY REMOTE)

Work Schedule

Environmental Conditions

Job Description

Job Description

As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.

Location/Division

Position based REMOTELY in Buffalo or Rochester NY area and will support the Upper western Area of New York area. Supporting the Instruments and Enterprise Services (IES) Division at Thermo Fisher Scientific.

Discover Impactful Work:

Field Service Engineers are considered remote colleagues since they commute daily to customer sites to provide service. As such Field Service Engineers are provided with a Fleet vehicle to allow for daily travel to multiple customer locations in their defined service area. Some overnight travel will be encouraged to service customers and participate in training programs.

You will make an impact by handling various aspects of field service support and customer relationships within our Laboratory Equipment (LE). You will provide complete services on laboratory equipment including repairs preventative maintenance installation and instrument qualifications as well as being an advocate for Thermo Fisher Scientific.

A Day in the Life:

• Repair install and maintain a variety of laboratory equipment products including incubators centrifuges cold storage (refrigerators and freezers) and other equipment as needed.
• Schedules and completes detailed preventative maintenance and corrective service to ensure peak uptime of customer equipment
• Provide onsite service training to Biomedical Engineering. Technicians (BMET) or advanced operators.
• Submit expenses and manage trunk stock inventory in a timely and accurate manner.
• Document daily service actions through the company work order database.
• Maintains courteous and knowledgeable communication with customers to ensure alignment of all aspects of the service events (status cost scheduling etc.).

Keys to Success:

Minimum Education & Experience

• High School Diploma or equivalent required.
• Associate degree or equivalent experience in Electronics or Engineering field preferred.
• EPA Certification preferred
• 1 year of experience in field service depot repair manufacturing facilities or equivalent servicing medical devices or laboratory equipment etc.

• Strong electronic/electrical and mechanical background preferred refrigeration experience a plus.
• Experience working with basic test equipment such as DMM tachometer temperature devices etc. Hands-on Refrigeration experience preferred.

Knowledge Skills Abilities and Work Environment

• Ability to operate computers smartphones and related software efficiently.
• Effective interpersonal skills; ability to prioritize multiple tasks with minimal direction.
• Ability to work independently diagnosing and solving using schematics diagrams service manuals and other technical resources.
• Committed approaches opportunities and challenges with a sense of urgency high energy and enthusiasm and consistently meets deadlines.
• Positive Customer Focus builds positive relationships and delivers customer-centric service.
• Ability to lift 50 lbs with assistance and carry 25-30 Lbs. continuously throughout the day.
• Ability to drive frequently within the territory and travel overnight if required.
• Maintain a valid drivers license and safe driving.
• Work Schedule - Standard (Mon-Fri)

• Environmental Conditions

  Some degree of PPE (Personal Protective Equipment) required (safety glasses gowning gloves lab coat ear plugs etc.)

Benefits
We offer competitive remuneration annual incentive plan bonus scheme healthcare and a range of employee benefits! Thermo Fisher Scientific offers employment with an innovative forward-thinking organization and outstanding career and development prospects. We offer an exciting company culture that stands for integrity intensity involvement and innovation.

Compensation and Benefits

This position may also be eligible to receive a variable annual bonus based on company team and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on which includes:

• A choice of national medical and dental plans and a national vision plan including health incentive programs

• Employee assistance and family support programs including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO) 10 paid holidays annually paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave) accident and life insurance and short- and long-term disability in accordance with company policy

• Retirement and savings programs such as our competitive 401(k) U.S. retirement savings plan

• Employees Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits please visit: