Service Manager

Santa Clara County, CA - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Service Manager

Founded in 2003 Accel Air Systems is a leading provider of Heating Ventilation and Air Conditioning (HVAC) services to the San Francisco Bay Area Commercial Building Sector. The company is a mechanical contracting firm specializing in Maintenance Service Repair Retrofit and Construction. Accel Air Systems provides the technical expertise to consistently support a broad range of facilities including commercial office laboratories R&D industrial medical office data centers and manufacturing facilities.

Responsibilities:

Direct dispatch priorities and crew assignments; ensure timely communication to technicians and customers.
Monitor work order lifecycle and resolve scheduling issues to maintain Service Level Agreement compliance.
Monitor quality standards for troubleshooting repairs and execution.
Verify technician certifications and enforce safe work practices (lockout/tagout fall protection etc.).
Manage backlog/WIP health margin protection and invoice timeliness.
Manage performance reviews workload leveling and training plans.
Serve as escalation point for key accounts; resolve issues promptly.
Use ERP/CMMS tools for scheduling documentation and analytics.
Requirements:
5 8 years of service operations experience with 3 years leading technicians/dispatch or service teams.
Process oriented Solid written verbal and customer service communication skills Multitasking and time-management skills with the ability to prioritize tasks
Ability to be resourceful and proactive when issues arise
Excellent organizational skills
Proficiency in MS Office: Outlook Word and Excel
College degree (preferred but not required)

Benefits:

Competitive Salary
Medical Dental and Vision Insurance paid 100% for the Employee
Additional Company Sponsored Benefits: Basic Employee Life Insurance Long Term Disability Coverage Employee Assistance Program
Voluntary Benefits: Employee Life Insurance Spouse Life Insurance Child Life Insurance Short Term Disability Accident Employee Critical Illness Spouse Critical Illness and Child Critical Illness.
401k Plan (including a 3% Company Match Contribution)
Paid Vacation Sick Time and Company Holidays
Quarterly profit sharing when profits allow

Accel Air Systems is an Equal Employment Opportunity Employer. Accel Air Systems does not discriminate on the basis of race religion color sex gender identity sexual orientation age non-disqualifying physical or mental disability national origin veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications merit and business need. For more information regarding our company wide privacy policy you may go to -

Service Manager Founded in 2003 Accel Air Systems is a leading provider of Heating Ventilation and Air Conditioning (HVAC) services to the San Francisco Bay Area Commercial Building Sector. The company is a mechanical contracting firm specializing in Maintenance Service Repair Retrofit and Constr...

Service Manager

Responsibilities:

Direct dispatch priorities and crew assignments; ensure timely communication to technicians and customers.
Monitor work order lifecycle and resolve scheduling issues to maintain Service Level Agreement compliance.
Monitor quality standards for troubleshooting repairs and execution.
Verify technician certifications and enforce safe work practices (lockout/tagout fall protection etc.).
Manage backlog/WIP health margin protection and invoice timeliness.
Manage performance reviews workload leveling and training plans.
Serve as escalation point for key accounts; resolve issues promptly.
Use ERP/CMMS tools for scheduling documentation and analytics.
Requirements:
5 8 years of service operations experience with 3 years leading technicians/dispatch or service teams.
Process oriented Solid written verbal and customer service communication skills Multitasking and time-management skills with the ability to prioritize tasks
Ability to be resourceful and proactive when issues arise
Excellent organizational skills
Proficiency in MS Office: Outlook Word and Excel
College degree (preferred but not required)

Benefits:

Competitive Salary
Medical Dental and Vision Insurance paid 100% for the Employee
Additional Company Sponsored Benefits: Basic Employee Life Insurance Long Term Disability Coverage Employee Assistance Program
Voluntary Benefits: Employee Life Insurance Spouse Life Insurance Child Life Insurance Short Term Disability Accident Employee Critical Illness Spouse Critical Illness and Child Critical Illness.
401k Plan (including a 3% Company Match Contribution)
Paid Vacation Sick Time and Company Holidays
Quarterly profit sharing when profits allow