Product Manager – Platforms

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 28 days ago

Vacancies: 1 Vacancy

Job Summary

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate grow and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment empowering our employees to be their authentic selves.

We are looking for a highly skilled Platform Product Manager to own the vision strategy and execution of our core technology platform. This role is focused on building the foundational capabilities tools and services that power all of our products ensuring they are scalable secure and efficient. You will work closely with engineering architecture and operations teams to deliver platform features that accelerate product development and improve system reliability.

Key Responsibilities:

Product Strategy & Roadmap

Define and drive the vision strategy and roadmap for core platform services.
Prioritize initiatives based on technical scalability operational efficiency and business impact.
Align platform evolution with product line needs ensuring cross-product consistency and reusability.

Feature Development & Execution

Lead the delivery of platform services such as unified logging real-time monitoring and alerting usage tracking and billing enablement and centralized configuration management.
Partner with engineering to implement high-availability and disaster recovery strategies across all environments.
Define product requirements technical specifications and success metrics for platform initiatives.

Infrastructure & Operations Enablement

Collaborate with DevOps and architecture teams to optimize the AWS tech stack for performance reliability and cost efficiency.
Ensure best practices for observability including system health dashboards proactive alerting and root cause analysis workflows.
Support operational scalability by standardizing tools and processes across teams.

Security Compliance and Reliability

Integrate platform-level security controls access management and compliance requirements into design and implementation.
Ensure platform resilience with automated failover backup and recovery mechanisms.
Partner with InfoSec to align with corporate security and audit requirements.

Stakeholder collaboration and Adoption

Partner with product managers across different products to ensure platform capabilities meet their needs.
Gather feedback from internal stakeholders support teams and customers to continuously improve platform usability and performance.
Promote awareness and adoption of platform features across the organization.

Qualifications & Experience:

7 years of product management experience with at least 3 years focused on platform infrastructure or DevOps-related products.
Strong understanding of AWS cloud services (e.g. Lambda API Gateway Cognito S3 EC2 CloudWatch RDS DynamoDB).
Experience with modern data platforms and databases (Snowflake SQL Redis DynamoDB).
Proven track record in delivering observability solutions (logging monitoring alerting) and high-availability systems.
Familiarity with usage metering billing enablement and cost optimization strategies in cloud environments.
Strong technical background with the ability to engage effectively with engineering teams.
Excellent communication stakeholder management and prioritization skills.
Ability to operate in a fast-paced dynamic environment with multiple priorities.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds perspectives and skills. The more inclusive we are the better we are. Five9 is an equal opportunity employer.

View our privacy policy including our privacy notice to California residents here: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Required Experience:

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate grow and thrive while enjoying the journ...

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide.

Key Responsibilities:

Product Strategy & Roadmap

Define and drive the vision strategy and roadmap for core platform services.
Prioritize initiatives based on technical scalability operational efficiency and business impact.
Align platform evolution with product line needs ensuring cross-product consistency and reusability.

Feature Development & Execution

Lead the delivery of platform services such as unified logging real-time monitoring and alerting usage tracking and billing enablement and centralized configuration management.
Partner with engineering to implement high-availability and disaster recovery strategies across all environments.
Define product requirements technical specifications and success metrics for platform initiatives.

Infrastructure & Operations Enablement

Collaborate with DevOps and architecture teams to optimize the AWS tech stack for performance reliability and cost efficiency.
Ensure best practices for observability including system health dashboards proactive alerting and root cause analysis workflows.
Support operational scalability by standardizing tools and processes across teams.

Security Compliance and Reliability

Integrate platform-level security controls access management and compliance requirements into design and implementation.
Ensure platform resilience with automated failover backup and recovery mechanisms.
Partner with InfoSec to align with corporate security and audit requirements.

Stakeholder collaboration and Adoption

Partner with product managers across different products to ensure platform capabilities meet their needs.
Gather feedback from internal stakeholders support teams and customers to continuously improve platform usability and performance.
Promote awareness and adoption of platform features across the organization.

Qualifications & Experience:

7 years of product management experience with at least 3 years focused on platform infrastructure or DevOps-related products.
Strong understanding of AWS cloud services (e.g. Lambda API Gateway Cognito S3 EC2 CloudWatch RDS DynamoDB).
Experience with modern data platforms and databases (Snowflake SQL Redis DynamoDB).
Proven track record in delivering observability solutions (logging monitoring alerting) and high-availability systems.
Familiarity with usage metering billing enablement and cost optimization strategies in cloud environments.
Strong technical background with the ability to engage effectively with engineering teams.
Excellent communication stakeholder management and prioritization skills.
Ability to operate in a fast-paced dynamic environment with multiple priorities.

View our privacy policy including our privacy notice to California residents here: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Required Experience: