Business Systems Analyst

I. Purpose

The Business Systems Analyst plays a critical role in facilitating the selection design and implementation of software solutions that enable organizational staff to deliver valuable services to members and their professional this role you will collaborate closely with stakeholders on diverse cross-functional teams to identify and analyze business needs translate these into clear and actionable requirements and support teams through iterative design implementation testing and continuous improvement efforts.

II. Key Responsibilities

1. Elicit and understand high-level business objectives and use available resources to identify and recommend potential solutions.
2. Utilize industry standard analysis techniques to progressively elaborate business goals into technical requirements sufficiently detailed to support implementation teams and inform testing and validation strategies.
3. Guide business units through the process of evaluating and selecting third-party software systems and partners.
4. Utilize modern work and knowledge management tools for task definition & planning and stakeholder communication
5. Help maximize the useful life and value derived from software solutions by providing technical support ongoing monitoring and communication and participating in continuous improvement initiatives to add or enhance system capabilities
6. Participate on project teams as assigned providing clear and effective communication to and from business stakeholders project managers and organization leadership to ensure complete transparency regarding project status and progress toward critical milestones
7. Provide analysis for daily technical support requests from organization staff following up as needed to elicit and document sufficient detail including reproduction steps to facilitate rapid turnaround time and fault resolution by development teams
8. Serve as de facto project manager for operational initiatives managed outside the organizations primary project portfolio including Information Systems infrastructure development and maintenance projects
9. Pursue continuing education and/or participate in relevant professional societies to stay apprised of emergent technologies and new standards for business analysis and software development

IV. Autonomy & Decision Making:

The Director of Business Systems Analysis assigns projects or tasks with broad objectives constraints and guidance. Required daily work proceeds independent of direct oversight. Progress toward key milestones is monitored and reported to organizational leadership directly or in collaboration with project managers in the Office of Business Excellence. Other key stakeholders are kept apprised of progress using established platforms including Teams Jira and Confluence.

V. Qualifications & Skills

Knowledge typically acquired through:

• 2-3 years experience in roles such as Business Analyst Product Manager/Owner Scrum Master Agile Coach or comparable role contributing to the success of digital products and services.
• A bachelors degree or equivalent in related discipline(s): computer information and data sciences product and project management business administration
• Active certification by the International Institute of Business Analysis (IIBA) Project Management Institute (PMI) or comparable credentialing body

Skills

• Understanding of requirements lifecycle management and iterative elaboration techniques necessary to synthesize high-level business goals into clear concise actionable objectives for implementation teams.
• Basic knowledge of the fundamental phases of the software development lifecycle.
• Experience with Jira Confluence Azure DevOps or comparable work management tools.
• Experience developing and executing test plans to validate the correct function of software systems against acceptance criteria.
• Basic knowledge of modern database standards and integration methodologies such as REST GraphQL and webhooks.

VI. Universal Expectations of ASHA Staff

At ASHA we believe in working together to make well-informed decisions that will advance the association and the discipline of human communication sciences and disorders; teamwork is vital to achieving our mission vision and maximizing impact. As committed stewards of the organization we care deeply about our professions members and staff and building a strong and welcoming community. We strive to ensure that everyones voice is heard and valued. We are dedicated to helping each other grow and innovate by encouraging open communication and continual learning. Our focus is on delivering excellent service and value to members advancing equity and promoting diversity inclusion and the power of science and research.

VII. Equal Employment Opportunity (EEO)

ASHA is an equal opportunity employer. As such it is ASHAs policy to provide equal opportunity to all qualified applicants and employees without regard for race sex (including pregnancy and gender identity) national origin religion marital status disability veteran status age sexual orientation or LGBT status genetic information citizenship or any other factor protected by applicable federal state or local laws and ASHAs Bylaws. This policy applies to recruiting hiring transfer promotion compensation and benefits upward mobility training and development access to facilities termination and other personnel actions.

VIII. Disclaimer

This job description reflects the primary responsibilities of the job but is not a detailed description of all duties which may be required of someone in the position. All ASHA staff are expected to take on additional responsibilities from time to time and to help their colleagues.

Required Experience:

IC