Project Coordinator (Customer Experience Operations, Afternoon hours)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- Named the #1 Restaurant POS by G2(Fall 2025) based on ratings from real users
- Rated thetop-rated point-of-sale(POS) for restaurants bars retail and small businesses by Capterra users
- AwardedGreat Places to Workand Built InsBest Workplacesfor multiple years running
As a Project Coordinator you will lead and manage projects that drive operational improvements enhance Client Experience processes and ensure smooth execution of new strategies. You will collaborate with cross-functional teamsincluding client experience Product and trainingto implement scalable solutions that optimize workflows and improve overall customer experience.
You will be expected to manage timelines ensure stakeholder alignment mitigate risks and measure the success of initiatives.
On a daily basis you will:
- Project Management & Execution
Lead end-to-end project execution for all initiatives impacting the client experience organization ensuring timely delivery.
Define project scope timelines and deliverables aligning with business objectives.
Develop and maintain project documentation including roadmaps status reports and risk assessments.
Track and report on key project KPIs such as milestone adherence process adoption and efficiency improvements. - Process Optimization & Operational Efficiency
Identify and implement process enhancements to improve Client Experience efficiency and customer resolution times.
Work closely with leadership team to analyze pain points and develop scalable solutions.
Ensure new processes align with SpotOns core values of agility ownership and collaboration. - Stakeholder Collaboration & Change Management
Partner with Client Experience Product Engineering teams to drive alignment on project goals.
Facilitate cross-functional meetings to communicate progress gather feedback and address challenges.
Develop and execute training and communication plans to ensure smooth adoption of process changes.
Act as a bridge between main stakeholders and internal spoton departments. - Risk Management & Continuous Improvement
Proactively identify project risks and develop mitigation strategies.
Establish feedback loops to continuously refine processes based on stakeholder input.
What skill are we looking for
- 3 years of management experience preferably in Customer Experience environment.
- Willing to come into our Kraków office 2-3 times per week.
- Flexibility with working hours ideally availability from 2 PM to 10 PM.
- Ability to analyze data and translate insights into actionable improvements.
- Proficiency in project management tools (e.g. Asana Jira Smartsheet Confluence..).
- Strong communication skills with the ability to influence stakeholders at all levels.
- Self-starter with a problem-solving mindset and a strong sense of ownership.
Perfect candidate also has:
- PMP CAPM or Agile/Scrum certification is a plus.
- Experience working in SaaS Fintech or customer support organizations.
- Comfortable working with Salesforce or comparable platforms.
Heres a bit about what we have to offer:
- Competitive pay: 8500 - 10000 PLN gross on CoE
- Fully paid private healthcare in LuxMed
- Access to the Worksmile platform with a monthly top-up
- Subsidized access to breakfast and lunch through the vending machine in Kraków office and lunches in Gdańsk office once a week
- New modern bright and comfortable office space in the city centre
- A lot of free parking spots around the office
- Access to the companys library
- Great working atmosphere
- Chill out room with a PlayStation table tennis and mini gym
- Free snacks and beverages in a kitchen
- Company parties and social activities
- Employee referral program
- Relocation Package within Poland
The controller of your personal data included in your job offer and others collected during the recruitment process is SpotOn Poland spółka z ograniczoną odpowiedzialnością with its registered office in Kraków Aleja 29 listopada 20 31-401 Kraków e-mail address:
. We will process your personal data for the purpose of current or if you voluntarily agree also future recruitment processes. More information about how we proccess your data including the basis for processing and your rights in relation to the processing can be found on our website: podanych danych osobowych w tym danych zawartych w dokumentach aplikacyjnych i zebranych w toku procesu rekrutacji jest SpotOn Poland Sp. z o.o. z siedzibą w Krakowie (ul. Aleja 29 listopada 20 31-401 Kraków; adres e-mail do kontaktu:
. Dane osobowe będą przetwarzane w celu realizacji obecnych lub jeżeli wyrazisz na to dobrowolną zgodę także przyszłych procesów rekrutacji. Więcej informacji o tym jak przetwarzamy Twoje dane w tym także informacje o podstawach prawnych przetwarzania oraz o prawach przysługujących Ci w związku z przetwarzaniem danych znajdziesz na stronie:
is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race religion gender gender identity sexual orientation national origin age military or veteran status disability or any other characteristic protected by applicable law.
SpotOn is an e-verify company.
Required Experience:
IC
Key Skills
- Microsoft Office
- Microsoft Outlook
- Microsoft Word
- Visio
- Microsoft Powerpoint
- Microsoft Excel
- Project Management
- Sharepoint
- Project Management Software
- Microsoft Project
- Administrative Experience
- Project Coordination
