Customer Success Partner

At we have developed a top-notch platform for companies in the real estate and construction industries worldwide. Our platform enables companies to easily manage all aspects of their projects from start to finish both internally and with other project participants.

Joining means embarking on an incredible journey to create the first cloud application for managing the entire lifecycle of a real estate construction project. Youll be building what some consider the holy grail of construction project management. Its a big bold and audacious endeavor and if you have what it takes youll play a direct role in its development.

And if youve got what it takes youll be directly involved in its development. The rest as they say will be history...

About the role:

As a Customer Success Partner at you will play a crucial role in managing accounts improving our products implementing solutions building client relationships upselling and conducting technical demos for our innovative products within the Architecture Engineering and Construction (AEC) industry. We are seeking a dynamic individual who is passionate about technology has a deep understanding of the AEC industry and possesses excellent communication and technical skills.

In this position you will:

• Partner with our clients to deliver predictable outcomes and experiences for their clients and predictable growth for their business by
• Collaborate with both new and current customers offering guidance configuration assistance educational support and comprehensive documentation to ensure sustained success with
• Build and maintain strong relationships with our clients in the AEC industry serving as their primary point of contact for product-related queries concerns and support
• Following internal processes to improve Customers Health Increase retention Risk Mitigation
• Conducting periodic business reviews to ensure customers are getting value from
• Gain a deep understanding of products including their features and functions and discern how they can effectively address challenges and generate solutions for your customers
• Identifying opportunities to expand product adoption and revenue growth within existing client accounts and develop strategies to upsell additional features modules or services
• Bridging the gap between sales product and customer support collaboratively focusing on building customer loyalty to reduce churn
• Act as a Project Manager to coordinate amongst clients and INGENIOUS BUILDs teams

Skills and Experience:

• 2 years of experience in a startup environment
• Practical Knowledge of Construction or Engineering
• Experience working with complex multi-divisional multi-geographical customers
• Strong leadership organizational & communication skills
• Ability to create structure in ambiguous situations and design effective processes
• Passion for technology and for being a part of a fast-growing SaaS company
• Experience working with cross-functional teams (e.g. Sales Product Marketing)

As we are willing to consider a wide range of experience levels for this positionand are considering a rather wide-ranging spectrum of factors in our evaluation (including but not limited to specific skills prior experience (both in the position and otherwise) location fit and aptitude and are willing to hire based upon a broad mix of the foregoing)the compensation range for this position is quite broad and we in good faith believe it to be anywhere between $80000 and $100000; provided however that we may ultimately pay more or less than this range depending upon circumstances we did not reasonably foresee when making this posting.

Were fired up to learn more about you to see how you can help us on our mission!

We genuinely look forward to receiving your application after submitting your information a member from the Recruitment Team will reach out accordingly.