User Acceptance Tester

Knowledge Services is seeking a User Acceptance Tester for a contract through the end of June 2026 (likely to extend) with the State of Maine Department of Health & Human Services in Augusta ME.

• Applicants will work 100% onsite in Augusta ME (after 6 months role may move to a hybrid schedule working 2 days remotely per week)
• Applicants must be current residents of Maine and local to the Augusta area

User Acceptance Tester Responsibilities:

This position provides ongoing application data maintenance and User Acceptance Testing for upgrades/new software releases.

The role is responsible for problem identification documentation and communication of issues to be remediated by the application vendor.

There are two planned software releases a year with approximately 1200 scripts to test every aspect of the systems functionality.

Technical skills such as a system analyst or programming skills are not necessary for completing user acceptance testing; however the work involves review examination and evaluation of the system and how the system functions as it pertains to the policies and regulation governing the administration of vital records.

It requires project management and organization skills to ensure communication information flow and in documentation of past and future enhancements.

It serves as a liaison between the vendor and OIT.

The position is responsible for completing the user acceptance testing for the software summarizing the findings including defects and conveying future needs and enhancements.

Utilize pre-made scripts to test functionality and document successful completion on SharePoint and utilize Jira if there are any issues/bugs.
Make sound recommendations on functional and technical improvements to the product.
Analyze the functional and technical impact of product planning decisions.
Participate in product design reviews to verify that design meets quality standards and functional/technical requirements.
Perform impact analyses on production fixes and enhancements to establish priorities.
Provide basic product support and provide accurate and complete answers to detailed product questions in a timely manner.
Provide effective on-site and over the phone product support as needed.
Accurately sets severity of identified defects.
Provide input to training and/or documentation materials regarding latest technical and functional design changes.
Document all work on SharePoint for future reference.
Review the system test approach and conditions used as the basis for detailed test scenarios.
Follow quality standards.
Analytical and customer service skills.
Communicate accurate and useful status updates.
Ability to work in a team environment.

User Acceptance Tester Required Skills:

Must have User Acceptance testing experience
Ticketing System experience (Jira preferred)
Ability to troubleshoot basic system issues
SharePoint

We are an Equal Opportunity Employer. We do not discriminate on the basis of race religion color sex age national origin or disability.

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