Quality Assurance Tester (IT Quality Assurance Journey)

Taxpayer Account Administration (TAA)is a division of Revenue that administers many programs including excise tax forest tax fish tax cigarette and other tobacco products taxes local sales tax tax incentives reseller permits and distribution of state and local taxes. Additionally the division is responsible for ensuring compliance with the Uniform Unclaimed Property Act and returning unclaimed property (UCP) to the rightful owners. This is an opportunity to work with supportive teams: we value the open exchange of ideas and information work together to solve problems and continuously seek ways to enhance usability and improve customer service. At our core TAA values above all:

The incumbent in this position is expected to work independently to:

• Support the planningexecutionand reporting of ATLAS quality assurance.
• Meet individual (testing) goals simultaneously while supporting (test) team goals and adjusting as required.
• Develop test plans test data and test scenarios. Provide alternative mitigation approaches should the test execution not progress according to plan. Make recommendations based on business expertise regarding testing priorities and alternatives.
• Understand how and why the system is configured to identify missing scenarios or functional areas of higher risk.
• Execute test scripts and scenarios as assigned to determine if ATLAS configuration and development is working as intended. Use agency knowledge and experience to go beyond the script or scenario to ensure desired quality levels have been met.
• Collaborate withand supportbusiness end usersTAA System Specialists TAA Testersother divisionstestersin the impacteddivisions andpartner agencies.

• Develop and maintain an understanding of how agency processes link together to better execute and problem solve end-to-end tests.

• Identify best practices improved protocols and activities designed for continual process improvements associated with testing efforts.

We are looking for a motivated professional with these competencies to supportcomprehensive and accurate testing of ATLAS changes enhancements defects projects core system upgrades and service packs. The ideal candidate will possess the following knowledge skills and abilities:

• Software Testing and Quality Assurance Expertise -Applying advanced knowledge of testing methodologies (including black box white box and regression testing) to validate system functionality and ensure quality outcomes in a complex enterprise environment like ATLAS.
• Business Process and Domain Knowledge -Demonstrating deep understanding of Taxpayer Account Administration workflows and how they intersect with system functionality to design meaningful test scenarios and identify high-risk areas.
• Analytical and Problem-Solving Skills -Identifying root causes of test failures analyzing configuration impacts and proposing actionable solutionsespecially in high-stakes iterative development cycles.
• Agile and Iterative Development Fluency -Operating effectively within Agile frameworks contributing to sprint planning iterative testing and continuous feedback loops to support rapid and reliable system development.
• Systems Integration and Data Flow Awareness -Understanding upstream/downstream data exchanges and system interfaces to ensure end-to-end testing coverage and accurate validation of inter-agency processes.

• Local Tax Testing Experience -Experience in testing and writing test scenarios for local tax rate changes distribution revenue and legislation.
  
• Decision-Making and Prioritization- Makes informed decisions about test coverage defect severity and risk mitigation escalating only when issues have cross-divisional or reputational impact.
• Adaptability and Resilience - Manages shifting priorities tight deadlines and evolving requirements with professionalism and focus ensuring consistent delivery of high-quality testing outcomes.
• Change Control and Documentation Discipline - Applies structured change control practices and maintains accurate accessible documentation to support auditability and knowledge transfer.
• Communication and Collaboration -Communicates clearly and persuasively with developers business users and leadershiptranslating technical findings into actionable insights and fostering shared understanding.
• Mentorship and Team Support -Supports junior testers and business end users by sharing expertise reviewing test artifacts and modeling best practices in testing and documentation.
• Tool Proficiency -Uses test management tools (e.g. FCR) defect tracking systems and automation utilities (e.g. SOAPUI Visual Studio) to document execute and report on test activities.
• Process Improvement and Innovation -Continuously evaluates testing frameworks and protocols recommending and implementing improvements to enhance efficiency coverage and sustainability.

• Complete the online application in detail as it will be used as your initial resume.
• Attach a cover letterexplaining your qualifications and desire for this position.