ServiceNow ITOM Tester
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Job Location:
San Francisco, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: ServiceNow ITOM Tester
Location: San Francisco CA
Job Summary
We are seeking a detail-oriented ServiceNow ITOM Tester to validate and ensure quality delivery of IT Operations Management (ITOM) solutions on the ServiceNow platform. The role requires strong functional and technical testing experience across ITOM modules integrations and discovery processes.
Key Responsibilities
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Perform functional integration regression and UAT testing for ServiceNow ITOM implementations
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Validate ITOM modules including Discovery Service Mapping Event Management and CMDB
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Create and execute test plans test cases and test scripts based on requirements and user stories
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Validate Discovery schedules MID Server configurations and CI data accuracy
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Test integrations (REST/SOAP) with monitoring and third-party tools
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Log track and retest defects using JIRA ServiceNow or similar tools
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Collaborate with developers architects and business stakeholders to ensure quality releases
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Support release cycles and production validation
Required Skills & Qualifications
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Strong hands-on experience testing ServiceNow ITOM modules
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Solid understanding of CMDB Discovery Service Mapping and Event Management
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Experience in manual testing; exposure to automation is a plus
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Familiarity with Agile/Scrum delivery models
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Experience with test management and defect tracking tools (JIRA ALM ServiceNow)
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Good analytical documentation and communication skills
Nice to Have
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Experience testing integrations with monitoring tools (Splunk Dynatrace SolarWinds etc.)
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Exposure to ITSM processes (Incident Change Problem)
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ServiceNow CSA or ITOM certification
Key Skills
- Asset
- Front Desk
- Banking & Finance
- Jboss
- Accident Investigation
- Chemistry
