Operation Manager

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The Operation Manager is responsible for ensuring a high level of client satisfaction within the IFM area of responsibility for the region APAC e.g. Janitorial Mailroom Food Services etc. within the APAC region. Delivering and supporting key IFM Programs initiatives as well as ensuring business as usual consistency in processes and operational IFM Service delivery. The role takes ownership for and supports improvement in operational IFM Service delivery activities to meet contractual obligations with respect to the APAC property portfolio of the Client now and for the future.

What this job involves:

• Guide the IFM team including RFM SFM and FMs through the IFM service requirements of local service delivery to meet the contractual obligations of Jones Lang LaSalle for the Client Account.
• Support relationships within the clients Global Real Estate and Facilities teams to address operational challenges head on championing compliance consistency and continuous improvement within the IFM programs under their Ownership and responsibility
• Support and collaborate with all internal and external stakeholders as needed including TM FM Space and Occupancy team IT Security EHS and all strategic partners at the regional and global level depending on need.
• Develop and maintain a detailed understanding of the Clients business and key factors influencing their requirement for our services.
• Be a key player supporting the achievement of the agreed IFM financial targets for IFM Program responsibility
• Develop an understanding of the services provided by Jones Lang LaSalle. Identify opportunities to raise the bar and continuously improve the IFM Service Delivery.
• Ensure the IFM programs under Ownership and responsibility are delivered in adherence to the contract.
• Support the Delivery of services in line with key performance indicators service levels and client program Delivery methodology.
• Support IFM Management and ensure the quality consistency and compliance of IFM program delivery on the Client Account.
• Ensure all standard operating procedures processes and Program methodology are adhered to and are fit for purpose.
• Lead and program manage delivery of all regional & global initiatives and programs as directed
• Follow reporting standard operating procedures systems Program methodology and HR practices in line with the regional consistent approach
• Support the delivery of all Health & Safety and Environmental requirements that are defined on work instructions or communicated in training.
• Follow required emergency prevention and operational controls
• Report all accidents occupational illnesses and emergencies

Every day is different and in all these activities wed encourage you to show your ingenuity.

Sound like you To apply you need to have:

• Experience in a similar role
• Focus in Integrated Facilities Management.
• Tertiary qualifications in Facilities Management / Engineering will be advantageous
• Experience in Owning managing and supporting Facilities Management across multiple locations and Countries
• Experience in handling client and/or Firm sensitivities knowing when to escalate with urgency or how to de-escalate certain risks
• Leadership Ability and Experience in leading a high performing team (in-location and virtual)
• Demonstrated experience in balancing the interests of the client with those of the Firm
• Experience in translating client needs
• Technical Competence:
• Understanding of Technical Processes and impact on delivery services (SOW)
• Understanding and experience successfully delivering IFM Programs
• The management of schedules budgets contracts invoices processes
• Quest for Excellence
• Through continuous improvement
• Performance Management
• Problem Solving & Strategic Thinking
• Ability to connect technical matters with monetary and business
• Capacity to deal with ambiguity and solve complex problems effectively
• Analytical proven ability to solve problems using an objective approach
• Demonstrate an ability to look at long term solutions
• Project Program Management & Organizational Skills
• Planning & organizational skills to prioritize work and meet tight deadlines
• Demonstrated client relationship skills
• Strong communicator good presentation skills and possesses strong verbal & written communication skills (English & local language); also an active listener
• Self-motivated and confident Gravitas
• Flexible able to adapt and effectively deal with rapidly changing stressful situations
• Proven ability to initiate and follow through with improvement initiatives
• Able to work independently and be a team player
• Exhibit of honesty & trustworthiness
• Proven and demonstrable Ownership skills and experience

What you can expect from us

• Youll join an entrepreneurial inclusive culture. One where we succeed together across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
• Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career recognition wellbeing benefits and pay. Well offer you a competitive salary and benefits package.
• Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

Apply today!

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If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

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