Chat Support Representative
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Chat Support Representative will be responsible for managing online communication with clients providing accurate information about visa services and assisting in scheduling consultations with Visa Experts. This role focuses on delivering excellent customer service through chat platforms ensuring clients receive timely clear and professional responses throughout their immigration journey.
Key Responsibilities:
- Respond to client inquiries via chat regarding visa options eligibility and services offered.
- Schedule consultations with Visa Experts based on client needs and availability.
- Serve as the first point of contact for clients seeking immigration advice.
- Guide clients on required documents timelines and consultation procedures.
- Relay relevant client information to advisors to ensure well-prepared meetings.
- Maintain smooth communication between clients and the immigration advisory team.
- Provide high-quality empathetic customer support and resolve client concerns efficiently.
- Follow up with clients to confirm appointments and provide post-consultation assistance.
Requirements
Requirements:
Education: Bachelors degree in business communication or a related field.
Experience:
- 01 year of experience in chat or customer support (experience in immigration is a plus).
Skills & Competencies: - Strong written communication and interpersonal skills.
- Excellent multitasking and time management abilities.
- Attention to detail and client-focused attitude.
- Basic knowledge of visa or immigration processes is an advantage.
Company Industry
Glass / Ceramics and Concrete Manufacturing / Law Enforcement / Commercial and Service Industry Machinery Manufacturing
Key Skills
- Data Entry
- Deputy
- Drafting
- Hibernate
- Administration Support
- Activex
