Associate Analyst
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Job Location:
Monthly Salary:
Posted on:
15-10-2025
Vacancies:
1 Vacancy
Job Summary
This role is responsible for overseeing complaint management along with adverse event reporting. Core activities include initial review and categorization of complaints determining reportability escalating customer issues where required preparing and submitting regulatory reports in line with applicable standards coordinating with safety teams when potential risks are identified collecting supplementary case data updating reports as needed and ensuring all complaint files are processed accurately and within reporting timelines.
Key Responsibilities:
- Prepare and send clear compliant written responses to customer complaints concerning medical devices gathering any missing details required for complete case assessment.
- Address customer concerns promptly and escalate complex or high-impact cases to the Specialist or Team Lead for guidance.
- Deliver precise and professional information to customers through both verbal and written communication.
- Manage the entire complaint lifecycle from event recording and customer follow-up to case closure or reopening when necessary.
- Coordinate with Subject Matter Experts (SMEs) and Specialists/Team Leads to ensure effective resolution of cases.
- Stay current with and adhere to all organizational policies including those related to information security and data privacy.
- Safeguard the confidentiality and integrity of both company and customer information at all times.
Knowledge Skills & Abilities
- Exceptional writing ability to compose clear complaint narratives customer letters and other documentation.
- Familiarity with medical terminology and understanding of how medical or pharmaceutical products are used in clinical settings.
- Strong communication skills to engage effectively with biomedical engineers and healthcare professionals for case-related details.
- Analytical and critical thinking capability to identify necessary questions gather relevant data and interpret complaint and event information accurately.
- Competency in drafting complaint summaries and customer communications.
- Proficiency in computer usage and documentation systems with strong typing accuracy.
- Excellent listening skills and a professional telephone manner.
Education & Experience
- Required: Bachelors degree in Science Medical Engineering or Allied Sciences (or equivalent).
- Preferred: Bachelors degree in Nursing Biomedical Engineering Pharmacy or Clinical Laboratory/Medical Technology combined with experience in healthcare quality
Required Skills:
complaintpharmaceuticaldocumentationcustomerhealthcare
Key Skills
- Data Collection
- Malware Analysis
- Pivot tables
- Analysis Skills
- Microsoft Powerpoint
- Securities Law
- Product Lifecycle Management
- Microsoft Excel
- PMP
- Financial Analysis
- Omniture
- Data Analysis Skills
