Trainer

Position Description:

Job Responsibilities
Your main responsibilities as Principal Consultant Service Desk Trainer are but not limited to the following:

Curriculum Development: Designing and developing training materials including presentations manuals exercises and assessments that effectively convey all concepts to learners.

Training Delivery: Conducting training sessions workshops or courses either in person or through online platforms. This involves delivering content in an engaging and clear manner adapting teaching methods to suit the needs of different audiences.

Subject Matter Expertise: Demonstrating in-depth knowledge and expertise in the technical and non-technical subject matter being taught whether its software applications hardware systems processes or other technical domains.

Technical Support: Providing technical assistance and support to learners during training sessions helping them troubleshoot problems answer questions and gain a deeper understanding of the material.

Assessment and Evaluation: Assessing the progress of learners through quizzes exams projects or other evaluation methods to ensure comprehension and retention of material. Analyzing feedback to continuously improve training programs.

Stay Updated: Keeping up to date with the latest advancements trends and best practices in the relevant technical field to ensure that training materials and methods remain current and relevant.

Customization: Tailoring training programs to meet the specific needs and skill levels of different groups or individuals whether they are beginners intermediate learners or advanced professionals.

Collaboration: Working closely with other trainers subject matter experts instructional designers and stakeholders to coordinate training initiatives share knowledge and align training objectives with organizational goals.

Documentation: Creating documentation and instructional guides to supplement training materials providing learners with additional resources for reference and self-paced learning. This includes creating updating and retiring of Knowledge Articles as part of Knowledge Articles Management.

Feedback and Improvement: Soliciting feedback from learners and stakeholders to assess the effectiveness of training programs and identify areas for improvement. Using feedback to refine content delivery methods and training strategies.

Professional Development: Engaging in continuous learning and professional development activities to enhance teaching skills broaden technical knowledge and stay abreast of changes in the field. This might include attending conferences workshops or pursuing certifications relevant to technical training.

These are intended to describe the general nature and level of work. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of a member as classified. All members may be required to perform duties outside of their normal duties from time to time as necessary.


Other responsibilities include:

To work in partnership with local management colleagues and clients at all levels to ensure deliverables are met to the satisfaction of the customer.
Follow agreed escalation procedures.
To come in on time and on scheduled shift and breaks assigned by people manager.
Assists other co-members in processing non-complex incidents or service requests as necessary assigned by the Service desk management team or Service Desk Manager.
Advise people manager of planned/unplanned leaves as below or depending on the engagements policies.:
o Vacation leave at least 2 weeks in advance of planned leave date.
o Sick leave - at least four (2) hours prior to the start of the shift. A member when using sick leave must notify his team lead (or next higher-ranked manager) via a via mobile phone call within the prescribed lead time.
Maintain quality standards in accordance with agreed metrics.
Ensure that all quality deficiencies are corrected in a timely manner for activities in your function.
To submit necessary service delivery reports.
Ensure feedback is given to people manager if potential issues are detected.
Ensure feedback is given to the people manager if process improvement measures can be implemented.
Ensure attendance at planned meetings.

Skills:

• ServiceNow
• Training (Intelligence)

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.