Resort Centre Manager
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Location: Lekki / Ajah Lagos
Industry: Hospitality & Beach Resort
Experience: 7 10 Years (Minimum 3 Years in a Managerial or Supervisory Role)
Salary:Monthly
Work Schedule: 6 Days a Week (1 Day Off Weekly)
Accommodation: Provided
Gender Preference: Female candidates are strongly encouraged to apply
Job Overview
We are seeking a seasoned and business-driven Resort Centre Manager to oversee the day-to-day operations and overall management of our luxury beach resort in Lekki. The ideal candidate will combine strong operational leadership with a strategic mindset for business growth guest satisfaction and revenue optimization.
This role involves managing staff across departments maintaining service excellence driving occupancy and revenue targets and ensuring the resort delivers exceptional guest experiences while upholding the highest operational standards.
Core Responsibilities
1. Resort & Front Office Operations
Supervise and coordinate all resort departments front desk housekeeping F&B recreation and maintenance.
Oversee smooth daily guest check-in/check-out reservations and front office administration.
Ensure the reception area and guest service points reflect professionalism and resort standards.
Monitor occupancy revenue and service quality metrics to guide management decisions.
Handle guest issues and complaints promptly maintaining high satisfaction levels.
Ensure all facilities amenities and equipment are well-maintained and operational.
Coordinate effectively with housekeeping kitchen and technical teams to guarantee seamless service delivery.
2. Staff Leadership & Performance Management
Recruit train supervise and motivate staff across all departments.
Develop work schedules monitor performance and conduct staff evaluations.
Lead regular training sessions to improve service delivery and team efficiency.
Promote a positive workplace culture focused on teamwork accountability and professionalism.
3. Financial & Administrative Management
Prepare and manage budgets monitor expenditures and ensure cost control.
Supervise billing payroll and financial documentation to ensure accuracy and compliance.
Approve vendor payments manage inventory and oversee procurement processes.
Track key performance indicators (KPIs) and financial goals to ensure profitability.
4. Business Development & Marketing
Drive occupancy growth and revenue generation through strategic business development initiatives.
Manage and optimize OTA (Online Travel Agency) platforms such as Expedia and Airbnb.
Build and maintain strong relationships with corporate clients travel agents and tour operators.
Leverage digital platforms (Instagram WhatsApp email etc.) to attract and retain guests.
Support promotional campaigns partnerships and events to enhance brand visibility.
Conduct competitor benchmarking and local market analysis to identify business opportunities.
5. Guest Relations & Service Excellence
Foster exceptional guest experiences and consistent service quality.
Collect and act on guest feedback to improve satisfaction scores.
Coordinate guest events special occasions and resort activities to enhance engagement.
6. Compliance & Safety Management
Ensure full compliance with hospitality standards safety and regulatory requirements.
Conduct regular property inspections risk assessments and safety drills.
Maintain health sanitation and operational compliance across all departments.
Requirements
Qualifications
Bachelors degree in Hospitality Management Business Administration or related discipline
7 10 years of relevant experience in hospitality with at least 3 years in a managerial or supervisory role.
Strong understanding of front office operations hotel systems and resort management.
Experience using Activ360 PMS OPERA or Cloudbeds is an added advantage.
Proficient in Microsoft Office Suite and general administrative tools.
Excellent leadership communication and interpersonal skills.
Ability to multitask and perform effectively under pressure.
Customer-focused strategic thinker with strong business acumen.
Willingness to reside on-site at the resort (accommodation provided).
Benefits
Competitive salary ofmonthly
Comfortable on-site accommodation
Opportunity to lead operations at a premium beachfront resort
Exposure to a dynamic and growing hospitality brand
Career growth and professional development opportunities
Company Industry
IT Services and IT Consulting
Key Skills
- Veterinary Experience
- Hotel Experience
- Hospitality Experience
- Cost Management
- Management Experience
- Conflict Management
- Housekeeping Management
- Property Maintenance
- Hotel Management
- Financial Report Interpretation
- P&L Management
- Supervising Experience
