Ford Mobile Service Advisor
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Job Location:
Morristown, NJ - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Nielsen Ford of Morristown is looking for a Mobile Service Advisor to join the team! TheFord Mobile Service Advisor works with customers to schedule and oversee at-home automotive service acting as a liaison between the vehicle owner and the mobile technician who performs maintenance like oil changes brake services and software updates from a dealership-provided van. While traditional service advisors focus on in-dealership operations a mobile service advisor extends this customer-focused role to mobile technicians and their remote servicing.
Key Responsibilities:
- Customer Consultation:Greet customers and understand their vehicles needs.
- Service Scheduling:Arrange appointments for mobile service based on the customers location and the availability of the mobile unit.
- Communication:Provide detailed explanations of services estimated costs and work progress to customers.
- Logistics:Ensure the mobile service van is properly equipped and ready for various maintenance tasks such as oil changes tire rotations battery service and software updates.
- Technical Link:Serve as a point of contact between the customer and the mobile technician to ensure seamless service delivery.
- Customer Satisfaction:Address customer concerns and ensure a positive service experience.
Benefits:
- FREE COLLEGE OPPORTUNITY!Online or in-person with Strayer University
- Employee discount plans on purchases and services
- Competitive wages commensurate with experience
- Health dental and vision insurance
- Life insurance
- 401k retirement account
- Paid vacation and sick leave
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Nielsen Ford of Morristown is looking for a Parts Driver to join our team! What We Offer: FREE COLLEGE OPPORTUNITY! Online or in-person with Strayer University...
