Customer Coordinator

Saint John - Canada

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

This position will report to the Sales & Retention Manager. The Customer Coordinator will
work in coordination with the Account Managers to help strategically and proactively
manage the customers needs. The over-arching goal is growth and retention of our medium
to large customer base through exceptional customer experience strategic solutions and
professional account management. The Customer Coordinator will be aligned by region to
the Account Manager to help gain expertise with the region and specific client base.

Role Specifics:

Ensures Health and Safety is a high priority by following policies and processes and acting in a safe manner at all time;

Work closely with Operations and other functions to help ensure great customer experience and maximize the efficiencies / margins.

Assist Account Managers in the preparation of medium to large Quotes

Assist managing of Contract renewals updates and other changes.

Set-up new accounts and provide necessary information/follow up with operations to ensure work is executed.

New Account creation for all types of customers.

Assist Account Managers while on the road with customers and administrative tasks. (Data entry Customer calls OMS/CRM related tasks).

Help increase selling time of Account Managers

Improve share of wallet and margins through developing better relationships with existing customers.

Other duties as required.

Minimum Qualifications and Relevant Experience Required:

Excellent organization and time management skills

Strong oral and written communication skills;

Ability to work in a team environment

Proficient with MS Office (Excel Word Outlook) OMS CRM/Salesforce experience would be an asset.

Strong Customer Service Skills

Must be able to work under pressure with and meeting timelines

Problem solving experience

Assets to this Role:

Good understanding of all GFL Services and customer needs

Identifying Cost Savings Initiatives

Has a good understanding of the geographical region.

Project Management understanding

Strong ability to link customer experience to growth and retention of profitable business.

Identify customer needs and translate into profitable business opportunities

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all without regard to race religion color national origin citizenship sex sexual orientation gender identity age veteran status disability genetic information or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position please contact

Required Experience: