Senior Director, Executive Communications

We are looking for a strategic innovative executive communications professional to join our Global Employee Communications and Engagement team. The ideal candidate will be wired for quick action and the ability to craft emotional modern people-focused stories that inspire and engage our target audiences. Youll also be a pro at creating engagement strategies that build trust loyalty and advocacy for ServiceNow and its leaders.

Ultimately you will be the strategic communications lead and a trusted partner advisor and master storyteller to ServiceNows Chief People and AI Enablement Officer. Working collaboratively with the Office of the CPO as an extended and integrated team member and an integrated team across public relations content/thought leadership social media employee communications marketing and brand this leader will develop an integrated communications plan and executive visibility programs to inspire multiple audiences to be part of (and follow) the story of ServiceNow and our Chief People and AI Enablement Officer.

You will partner closely with a variety of business leaders and oversee execution of recommended content creative and stakeholder communications. This role will also help lead the ongoing communications strategy and metrics for the Global People organization. And you will manage a small team focused on Global People communications as well as the integrated communications plan for our Chief Workforce Innovation and Culture Officer and the RiseUp with ServiceNow program within her remit.

Overall the role is ideal for a seasoned communications leader who is in tune with the latest industry trends has a proven track record of compelling concise content and who is experienced in advising and influencing executives on their internal/external communications. We are looking for someone who skillfully manages competing priorities is a quick and creative thinker excels at building relationships is process oriented and brings rigorous attention to detail and a sense of urgency to everything they do.

Responsibilities

• Be a thought leader in the AI revolution and how its impacting both people and business.
• Understand the current communications landscape and needs of various audiences regularly updating and evolving narratives to reflect changes to Chief People and AI Enablement Officer and Global People organizations business priorities supporting materials internal programs and the external environment.
• Partner closely with the GVP of People Strategy & Chief of Staff on all things Global People org partnering with the Office of the CPO strategists and staff as thought leadership co-innovators.
• Develop a thoughtful executive brand framework to ensure our Chief People and AI Enablement Officer is engaging in the right events forums and channels to deliver the ServiceNow and People Pact story.
• Continuously innovate ways to raise the Chief People and AI Enablement Officers brand.
• Design and produce executive visibility programs that turn ideas into compelling narratives frameworks and creative storytelling concepts across speaking opportunities social and thought leadership content and more.
• Prepare executives with rehearsals scripts storyboards etc. while project managing the overall communications schedules and work products (like scripts videos social media amplification plans) with your team.
• Establish governance across all aspects of communications for Global People that ensure proactive and timely execution.
• Serve as a resource across the Global Communications team to ensure message alignment and consistency across all audiences including customers and partners.
• Work closely with the People organizations leaders to ensure strong message alignment with Chief People and AI Enablement Officers platform and calendar of upcoming events social activations and content plan.
• Manage communications at the intersection of people strategy culture and executive influence.
• Partner with others across the team to ensure alignment and impact to our People Pact and people program communications.
• Manage and engage with communications agencies and contractors on a variety of projects and initiatives.
• Lead motivate and develop a small team of direct reports.

Qualifications :

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• 12 years corporate communications public relationsmarketingor executive communications experience
• Ability to lead a high-performing team at scale that can flex with fast growth and frequent change
• Strong grasp of how AI is changing the people and technology landscape
• Experience building and executing a multi-functional communications strategy
• Experience crafting executive-level thought leadership and social strategies aligned to external visibility programs
• Experience working in a matrixed environment; strong cross-functional collaboration skills and ability to drive coordination across stakeholders
• Business maturity and experience working with senior executives
• Exceptional messaging and writing skills; attention to detail and accuracy in all communications deliverables
• Ability to manage multiple communication projects simultaneously and drive strong work-back plans designed to drive measurable goals and business outcomes.
• Experience in a hypergrowth tech company and a desire to work collaboratively with C-Suite leaders their teams agency partners business partners and vendors are important.
• Strong natural ability to identify develop and tell a great story across multiple media
• Thrive in a fast-paced ambiguous environment and adapt plans and approaches in real-time
• BS/BA degree required MBA or an advanced degree recommended

For positions in this location we offer a base pay of $216500 - $389700 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time