REF81376M- Assistant Manager Operations (Voice domain)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Supervises a team of 15 to 20 Agents. Responsible for knowing the intricacies of Aetna pilot contract and complying with contract standards Coordinates IQA needs within assigned team as required to ensure optimal customer service to members providers and Aetnas internal team membersRefers complaints of service or process failure to Manager / Process Owner Responsible for tracking CSR performance and specific follow-up training Conducts training with team members and ensures up-to-date information is provided to each provider member and other stakeholdersCommunicates with Clinical Coordinators and Providers by phone to ensure prompt and courteous service for all questions Investigates complaints and corrects errors following customer and company procedures. Initiate disciplinary actions concerning team members i.e. verbal warnings records of discussion and formal disciplinary documentation. Forwards information to Manager for the completion of action
Qualifications :
Graduate
Remote Work :
No
Employment Type :
Full-time
Key Skills
- AutoCAD 3D
- Council
- ABAP
- Apps
- Electronics Engineering
- Clinical
About Company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more
