Electronic Systems Support Specialist

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.

Were Hiring for a Technical Support Specialist!

If you are excited and passionate about helping #LetsSolveWater consider joining our team today! Xylem Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the worlds most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem you will have the opportunity to solve water by participating in our paid Volunteer Program Xylem Watermark!

THE ROLE: The Technical Support Specialist will be responsible for providing technical support for Xylems Flygt digital controls and monitoring portfolio for remote team members and this role the incumbent will also support sales by configuring and processing cloud related orders. We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions health dental vision investment savings plan and additional miscellaneous benefits.

CORE RESPONSIBILITIES: To perform the job successfully an individual must be able to perform each essential duty satisfactorily.

• Answering incoming phone calls and responding to e-mail requests for support in a timely manner and logging high frequency issues to feed back to product and process owners
• Understand and log technical issues that require support from Sweden using the PAS system
• Central hub or Lead for our on-line product platform being the liaison between the website developers and customers. This includes Maintaining user accounts and receiving/reporting issues
• Preparation drafting and issuing of technical documentation to support the business for demands unique to the North American market
• Assist with troubleshooting problematic performance or improvements in existing pump control systems and by demonstrating a level of knowledge and expertise that encourages the End User to upgrade their existing Xylem installation or replace Competitor products.
• Configure controllers and communication devices for cloud connectivity
• Complete order processing for cloud connectivity orders in the ERP system
• Additional duties and responsibilities may be required based on organization needs

QUALIFICATIONS:

• 0-3 years Technical Support experience
• Demonstrate a good depth and breadth of knowledge for electronics and electrical systems including but not limited to understanding wiring diagrams
• Working knowledge of order processing and marketing policies and procedures. Should also have a basic knowledge of products customers pricing and logistics.
• Preferred minimum of 4-5 years customer service experience in a technical product line B2B Preferred.
• Demonstrated customer advocacy skills
• Ability to self-motivate and work independently
• Comfortable in a fast-paced environment welcoming change and growth
• Proficiency in Microsoft Office. Experience working with CRM system ( Microsoft Dynamics) a plus a strong commitment to working with a team providing excellent customer service and maintaining professionalism is required
• Bilingual (English/French or English/Spanish) preferred
• Experience with ticket systems (Jira Zendesk Zoho Helpdesk etc.)

DAY IN THE LIFE:

In this role the working environment is in an office space and the physical demands may include but not limited to regularly sitting standing and lifting up to 50 addition this role primarily will have operational hours between 8a-5p Monday through Friday but may have days with extended hours.

SALARY:

The estimated pay range for this position is $44100.00 - $70600.00 USD Annual. Starting pay is dependent on multiple factors such as skills experience and work location. At Xylem we offer a competitive compensation package with a generous benefits package including Medical Dental and Vision plans 401(k) with company contribution paid time off paid parental leave and tuition reimbursement

At Xylem we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination harassment of any kind and does not discriminate in employment on the basis of race color religion sex or sexual orientation (including pregnancy and gender identity) national origin political affiliation marital status medical conditions or disability genetic information age or other non-merit factors.

Join the global Xylem team today! Xylem is a team creating advanced technology solutions to the worlds water challenges through developing new technologies and services that will improve the way water is used conserved and re-used in the future is central to our work. Our products and services move treat analyze monitor and return water to the environment in public utility industrial residential and commercial building services settings. Xylem also provides a leading portfolioofsmart metering network technologies and advanced analytics solutions for water electric and gas utilities.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties responsibilities and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this job description or assign other duties to this position as needed.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and re-use. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.