IT Support Specialist

Cambridge, MA - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Posting Description

IT SUPPORT SPECIALIST Information Systems and Technology (IS&T) in the Escalations team identifies emerging and complex IT issues and problems and facilitates the resolution of undocumented issues through investigation diagnosis and troubleshooting. The IT Support Specialist serves as a resource for multi-disciplinary projects within IS&T and routinely collaborates with cross-functional teams. As IS&T expands its support for generative AI tools and services the team will play a key role in assisting community members with AI platforms providing guidance on compliant use aligned with Institute policies and supporting assessments of prospective AI solutions.

A full job description is available here:

Job Requirements

REQUIRED: A bachelors degree and a minimum of five years of experience in IT support information systems or another related field; ability to troubleshoot Mac Windows and Linux operating systems; comfortable with the command line-interface; experience with learning management systems; experience with MS O365 and Exchange administration support; and experience providing SaaS administration support; and experience working with a ticketing management system. PREFERRED: Experience in higher education with Service Now Security/Network and AWS and/or Google; or working knowledge of scripting.

This is a fully remote position.

12/19/2025

Required Experience:

Posting DescriptionIT SUPPORT SPECIALIST Information Systems and Technology (IS&T) in the Escalations team identifies emerging and complex IT issues and problems and facilitates the resolution of undocumented issues through investigation diagnosis and troubleshooting. The IT Support Specialist serve...