Desktop Support Specialist
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Job Location:
Scottsdale, AZ - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Responsibilities
Sentinel Technologies is seeking a Desktop Support Specialist who can hit the ground running and thrive in a fast-paced environment. This role provides comprehensive technical support to end users including help desk services onboarding and offboarding activities and occasional physical tasks such as setting up workstations or moving equipment. The ideal candidate is a self-starter who is eager to learn a wide range of technologies take ownership of issues and proactively improve IT processes through documentation and standardization. This is a contract position that is based 100% onsite in Scottsdale AZ with a strict schedule of 9am-5pm.
Key Responsibilities
- Help Desk Support: Serve as the first point of contact for technical issues resolving hardware software and network problems with assistance from our MSP.
- Onboarding & Offboarding: Set up workstations accounts and system access for new hires; manage equipment and account deactivation for departing employees.
- Hardware Setup & Physical Tasks: Install and configure devices move IT equipment and assist with office technology setups.
- Issue Ownership: Take responsibility for troubleshooting and resolving issues escalating when necessary.
- Process Improvement: Document procedures and contribute to creating SOPs for IT operations.
- Technology Learning: Gain exposure to a wide range of technologies including Windows macOS Active Directory Microsoft 365 JIRA InTune Jamf and VPNs.
- Inventory Management: Track and maintain IT assets and equipment.
- User Training: Provide basic guidance to employees on technology best practices.
Qualifications
- Associates or Bachelors degree in IT or related field (or equivalent experience).
- 13 years of experience in help desk or end-user support preferred
- Basic understanding of networking concepts (e.g. TCP/IP DNS DHCP).
- Familiarity with Windows 11 Microsoft Server and macOS environments.
- Experience with ticketing systems Jira is a plus.
- Exposure to Active Directory Microsoft 365 or other enterprise tools is preferred.
- Physical Requirements: Ability to lift and move equipment (up to 50 lbs) and perform tasks requiring mobility such as crawling under desks or climbing ladders for cabling.
- Self-starter with a strong desire to learn and take initiative.
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills to interact with end users and team members.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Legally authorized to work in the US without sponsorship
- Must demonstrate a can-do attitude
We focus on candidates that display our ACE factor Attitude Compassion and Enthusiasm to deliver quality solutions with exceptional customer service.
What you get:
We offer weekly competitive pay medical dental vision 401K and more.
Overview
IT happen!
Sentinel Technologies Inc. has been rated a top workplace every year since 2012!
About Us:
Sentinel delivers solutions that can efficiently address a range of IT needs from security to communications to systems & networks to software applications to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982 Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of todays global technology leaders including Cisco Dell VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ) Chicago and Springfield IL; Phoenix AZ.; Lansing and Grand Rapids MI; Milwaukee WI; and Denver CO.
If you are MOTIVATED you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity an entrepreneurial spirit fosters growth through certification and hands-on training and values a team-oriented culture with rewards based on impact!
If you share our passion about what technology can do and want to be part of a top workplace environment wed like to have you join our team. Learn more at
As part of Sentinels employment process candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.
Sentinel is proud to be an equal opportunity employer including disability and accordance with Title VII and state regulations all qualified applicants will receive consideration for employment without regard to race color religion age sex sexual orientation gender identity national origin marital status pregnancy genetics disability military veteran status or any other basis protected by law.
If you are an individual with a disability and need assistance in applying for a position please contact .
The Know Your Rights Poster is available here
EEO Policy Statement is available here.
IC
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
About Company
Sentinel Technologies proudly presents Fortis: a comprehensive portfolio of security services and solutions designed to proactively protect every aspect of your digital and physical environment. Our goal is to ensure your organization has the most effective tools to defend its systems ... View more
