Regional Operations Specialist

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.

Were Hiring for a Regional Operations Specialist!

If you are excited and passionate about helping #LetsSolveWater consider joining our team today! Xylem Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the worlds most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem you will have the opportunity to solve water by participating in our paid Volunteer Program Xylem Watermark!

THE ROLE: The Regional Operations Specialist will provide aftermarket customer support for multiple branches within their territory. This role will report directly to the Regional District Manager and work closely with local Branch Operations Specialists Service Technicians and Sales Representatives to 1) ensure customers are receiving differentiated customer service and 2) to solicit aftermarket services to existing and potential customers.

CORE RESPONSIBILITIES: To perform the job successfully an individual must be able to perform each essential duty satisfactorily.

• Perform follow-ups with customers after in-shop and field repairs are completed to ensure satisfactory performance.
• Perform follow-ups with customers after new equipment start-ups are completed to ensure satisfactory performance.
• Maintain Flygt Pump install base data including customers aftermarket capabilities and preferences.
• Utilize install base data to proactively solicit aftermarket business including preventative maintenance agreements.
• Quoting set-up and renewals of preventative maintenance agreements.
• Generate quotes for repairs parts and replacement pumps as needed.
• Conduct customer site visits with local Sales Representatives
• Follow up on leads generated by sales representatives and/or service technicians including synergy opportunities within the Xylem portfolio.
• Report progress to regional leadership team weekly
• Support training efforts for Branch Operations Specialists within region
• Monitor install base data remotely via Avensor platform inform customers of potential issues and provide insights to local technicians / Branch Operations Specialists.

Travel Requirements:

• Limited travel may be required
• 0 - 20% travel depending on division & location (overnight stays away from home)

QUALIFICATIONS:

Education Requirements:

• Bachelors degree strongly preferred or applicable industry equivalent experience in lieu of degree

Experience Requirements:

• Prior experience in Inside Sales Customer Service or other customer-facing role preferred
• experience a plus
• Industrial commercial or municipal process water experience a plus

Skill Requirements:

• Proficiency with computers and business software such as Microsoft Office Skype cloud-based solutions
• Excellent communication skills
• Strong collaboration with other teams
• Ability to communicate up/down/across
• Ability to lead and motivate teams
• Demonstrates critical thinking and complex troubleshooting in order to guide and advise team members and customers
• Ability to defuse situations with customer and internally.

Salary:

The estimated salary range for this position is $65000 to $85000 base salary plus quarterly sales pay is dependent on multiple factors such as skills experience and work location and is not typically at the top of the Xylem we offer a competitive compensation package with a generous benefit package including Medical Dental Vision plans 401(k) with company contribution paid time off paid parental leave and tuition reimbursement.

#LI-DH1

Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and re-use. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.