Operations Director Global Partners

Role 

The Operations Director for Global Partners is accountable for the day-to-day running governance and performance management of the GSI / IT services partner motion globally ensuring predictable pipeline high quality execution and strong partner productivity across regions. This role owns the operating rhythm processes and metrics for a portfolio of global system integrators and IT services partners (e.g. Accenture Deloitte DXC TCS IBM Consulting) turning go-to-market strategy into clear cadences dashboards and execution standards.

The Operations Director partners closely with global partner sales leaders geo partner teams sales operations finance and legal to remove friction from deals and drive consistent performance against targets. 

Cadence and governance 

• Run weekly/monthly operating rhythm: forecast calls pipeline reviews deal reviews execution checkins
• Coordinate QBRs / MBRs with GSIs: performance analysis exec readouts action logs and follow through
• Manage day-to-day deal governance with sales ops finance and legal for GSI involved opportunities

Process and SOP ownership 

• Maintain document and refine SOPs for onboarding registration approvals escalations and joint engagement
• Own operational readiness for new programs/incentives/RTM changes: process updates comms adoption tracking.
• Lead structured RCA and remediation for operational risks and escalations across the GSI portfolio

Tools data and reporting 

• Own partner scorecards and dashboards; ensure data quality publication and actioning with regions
• Work with IT/tools teams on CRM/PRM issues and enhancements (routing workflows attribution reporting)

Coverage plans and execution tracking 

• Maintain and optimize coverage models territories and account assignments for GSI partner managers
• Track execution of joint business plans (pipeline campaigns certifications solution launches) and trigger corrective actions when offtrack

Qualifications :

Our ideal candidate: 

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry
• 8-10 years of experience in operations sales operations or partner operations within enterprise software cloud or IT services including direct exposure to global system integrators or large outsourcing partners
• Demonstrated success running operating rhythms building KPI frameworks and driving process adherence for sales or partner organizations at scale
• Strong understanding of GSI / IT services business models (consulting implementation managed services outsourcing) and how they monetize vendor partnerships
• Advanced proficiency with CRM PRM and BI/reporting tools; able to independently design and iterate dashboards and workflows to support field execution
• Excellent stakeholder management skills and experience working with senior partner sales finance and product leaders across geographies

Core competencies 

• Operational excellence and process design for partner and sales motions
• Data-driven decision-making and performance management
• Change management and enablement for global field and partner teams 

For positions in this location we offer a base pay of $162800 - $284900 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

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Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

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Remote Work :

No

Employment Type :

Full-time