Welfare Rights Officer DHP Specialist

CRA GROUP RECRUITMENT AND PAYROLL LTD

Job Location:

London - UK

Daily Salary: £ 220 - 220

Experience Required: 4-5years

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

5-6 months contract with a Local Authority

Job Summary:

A skilled and knowledgeable Welfare Rights Officer is required to deliver specialist advice and casework in relation to welfare benefits with a particular focus on Discretionary Housing Payments (DHP).

The postholder will provide expert guidance to residents facing financial hardship ensuring they receive the support they are entitled to while maximising income and preventing homelessness.

This role involves complex casework decision-making on DHP applications and collaborative working across housing revenues and support services.

Key Duties/Accountabilities (Sample):

Assess and make informed decisions on Discretionary Housing Payment applications ensuring fair and consistent use of the fund

Provide comprehensive welfare benefits advice and advocacy to residents including support with appeals and tribunals

Carry out financial assessments to identify income maximisation opportunities and benefit entitlements

Liaise with internal departments and external agencies to support coordinated approaches to housing and income issues

Maintain accurate and timely case records ensuring compliance with data protection and audit requirements

Monitor DHP expenditure and trends providing reports and insights to management as required

Support service users at risk of eviction or homelessness through targeted benefits advice and budgeting support

Contribute to policy development and service improvement in relation to welfare rights and discretionary funding

Skills/Experience:

In-depth knowledge of welfare benefits legislation including Housing Benefit Universal Credit Council Tax Reduction and DHP

Experience managing complex benefits casework including representation at appeal or tribunal level

Ability to interpret and apply legislation regulations and policy to individual cases

Strong understanding of Discretionary Housing Payment guidance and local authority budget management

Excellent written and verbal communication skills with the ability to explain complex information clearly

Experience working within housing advice welfare rights or local government settings

Strong IT skills including experience with case management systems and MS Office

High level of numeracy and analytical skills to conduct financial assessments and manage caseloads effectively

Additional Information:

The closing date: 17/10/2025.

Office location: London-based hybrid working may be considered.

Required Skills:

In-depth knowledge of welfare benefits legislation including Housing Benefit Universal Credit Council Tax Reduction and DHP Experience managing complex benefits casework including representation at appeal or tribunal level Ability to interpret and apply legislation regulations and policy to individual cases Strong understanding of Discretionary Housing Payment guidance and local authority budget management Excellent written and verbal communication skills with the ability to explain complex information clearly Experience working within housing advice welfare rights or local government settings Strong IT skills including experience with case management systems and MS Office High level of numeracy and analytical skills to conduct financial assessments and manage caseloads effectively

5-6 months contract with a Local Authority Job Summary: A skilled and knowledgeable Welfare Rights Officer is required to deliver specialist advice and casework in relation to welfare benefits with a particular focus on Discretionary Housing Payments (DHP). The postholder will provide expert guidanc...