Destination Specialist
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Job Summary
About the Role
We are looking for a Destination Specialist to support clients throughout their vacation planning and booking this role you will guide travelers through destination options provide expert insights answer questions and ensure each client enjoys a smooth stress-free experience from start to finish.
At HB Travels Agency USA we focus on delivering personalized reliable service to travelers nationwide.
Key Responsibilities
- Respond to customer inquiries via email phone and messaging platforms in a timely professional manner.
- Assist clients with destination selection itinerary planning booking updates cancellations and special accommodation requests.
- Provide accurate and up-to-date information regarding destinations travel requirements local cultures and agency procedures.
- Maintain organized client records and ensure clear communication throughout the planning and booking process.
- Follow up with clients prior to travel and after their trip to confirm details and gather feedback.
- Resolve concerns with empathy patience and effective problem-solving.
Benefits
- Fully remote flexibility work from any location with a schedule that suits your lifestyle.
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Travel perks and access to discounted industry rates.
- Training and continuous support to help you grow in the travel and destination knowledge field.
- A supportive team-oriented environment dedicated to exceptional client care.
What Were Looking For
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Strong written and verbal communication skills.
- Customer service experience; travel tourism or hospitality experience is a plus.
- Passion for learning about destinations cultures and travel experiences.
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High attention to detail and excellent organizational skills.
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Ability to learn new systems and booking tools quickly.
- A positive client-focused attitude and genuine interest in helping travelers plan the perfect trip.
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
