Technical Support Officer

We are working closely alongside with a local authority in Hillingdon to assist with the appointment of a Technical Support Officer on a 3-months contract highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: 17.61- 23.08 per hour

Summary:

The Technical Support Officer provides complex technical and core administrative support to the bereavement services team at the London Borough of Hillingdon. This role is vital for maintaining high standards of customer care and operational efficiency ensuring a residents first approach while meeting tight performance targets and legal requirements. The officer must be flexible capable of learning specialized tasks quickly and able to work across various locations as needed.

Responsibilities:

• Deliver skilled technical administration for bereavement services managing routine and emergency tasks while maintaining consistent service standards.
• Act as a first point of contact responding to customer queries sensitively and escalating complex issues to managers or professional workers
• Input service packages into case management systems resolve complex system issues (e.g. ICS Protocol and Civica) and produce management reports.
• Resolve complex financial queries ensure compliance with financial regulations and support budget commitment processes.
• dentify improvements to current workflows and support the implementation of change programs to enhance service delivery.

Qualifications:

• Minimum of 5 GCSE passes (or equivalent) including Mathematics and English.

Essentials:

• Experience dealing sensitively with members of the public in various situations and building professional relationships with senior colleagues and Council Members.
  
• Proven experience providing technical administration to multi-disciplinary teams including minute-taking and database management.
• Demonstrated ability to prioritize high volumes of work accurately and handle routine matters on own initiative within strict deadlines.

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary though opening assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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