Customer Support Specialist (Prague)
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Job Location:
Prague - Czech Republic
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Join the Daytrip team as a Customer Support Specialist and build on your professional skills while helping us become a globally recognized travel brand!
Our dynamic team of customer-focused travel and tech enthusiasts is on a mission to create a new approach to traveling and become a household name for travel needs by creating unforgettable memories for travelers across the globe!
What the job entails
- Answering customer questions by email and online chat review bookings for accuracy.
- Actively handling last-minute bookings and communicating with partner drivers.
- Resolving urgent matters over the phone redirecting clients to appropriate channels.
- Flexible rotating schedule (we operate on a 24-hour schedule).
What were looking for
- Full English proficiency (C1 - C2 level).
- Optimistic individuals that want to grow professionally with a built-in can do attitude.
- People who thrive in a fast-paced environment with a high level of attention to detail.
- Effective communication with clients & drivers primarily in writing and over the phone.
- People who work effectively as part of a hyper-motived international team and individually.
- Ability to navigate through multiple systems (Slack ticketing and booking software etc.).
- Hospitality tourism or logistics experience preferred but not required.
- Fluent Spanish/Italian speakers are an advantage!
What you can expect from us
- Possibility to incorporate own ideas & take on different roles outside of Fulfilment.
- Interacting with travelers and drivers from all over the world (we operate in over 130 countries).
- A chance to learn from a team of highly driven supportive professionals.
- An informal friendly office environment at Port7 Holešovice.
- Multisport card discount meal allowance extra days off paddleboards & boats available for summer adventures and more!
- Option to work from home after the trial period.
- A relaxed lunch break area and a pool table for when you need to recharge.
Many of our Customer Support Specialists have gone on to grow into roles in Insurance Marketing Sales Content Writing Software Development Senior Support and more.
Whether this is your first step into the world of customer support or youre an experienced pro looking to level up - wed love to hear from you!
Required Experience:
IC
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
Located in the heart of Prague, Daytrip is revolutionizing travel by offering private car transfers with optional sightseeing stops. We connect eager travelers with passionate local drivers in over 130 countries on 6 continents. Check our Career page with open positions or contact us ... View more
