Bilingual Customer Service Representative Temporary

Houston, MS - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Temporary Bilingual Customer Service Representative

Trusted Senior Specialists

Remote

About Trusted Senior Specialists

Trusted Senior Specialists an Integrity company is a distinguished provider in the Life and Health Insurance industry is actively seeking a Customer Service Representative who will be responsible for organizing overseeing and providing support to our clients.

Job Summary

The Customer Service Representatives provides an ongoing positive impression of the company by answering client calls in a professional courteous and timely manner. You will assist our clients by submitting claims to carriers changing primary care doctors assisting clients with their questions and more.

Primary Responsibilities:

Manage large amounts of inbound and/or outbound calls in a timely manner
Follow communication scripts prompts call flows when handling different topics
Identify customers need and clarify information
Seize opportunities to schedule appointments where applicable
Keep records of all conversations in our call center database in a comprehensible manner
Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support.
Ability to adapt and respond to different types of characters
Ability to work well in a structured work setting and adhere to a daily schedule
Work closely with Call Center Managers to promptly resolve issues
Handle complaints professionally
Meet personal/team/site qualitative and quantitative targets
Assist customers with finding/changing doctors and ordering ID cards
Assist insureds with disputing bills filing grievances and appeals
Set up gym membership programs Assist in submitting initial applications for Medicare and/or Social Security benefits
Strong attention to detail with excellent time management and decision-making skills
Perform other duties as assigned

Primary Skills & Requirements:

Bilingual (Required)
Customer Service Experience
Eager and willing to learn
Have compassion and a strong work ethic
Have strong communication skills and computer literacy

About Integrity

Integrity is one of the nations leading independent distributors of life health and wealth insurance products. With a strong insurtech focus we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why Because we put our people first! At Integrity you can start a new career path at company youll love and well love you back. Were proud of the work we do and the culture weve built where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package including benefits that make work more fun and give you and your family peace of mind.

Headquartered in Dallas Texas Integrity is committed to meeting Americans wherever they are in person over the phone or online. Integritys employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information visit .

Integrity LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex gender identity national origin disability veteran status or any other characteristic protected by federal state or local addition Integrity LLC will provide reasonable accommodations for qualified individuals with disabilities.

Required Experience:

Unclear Seniority