IT Support Technician (Full-Time)

Description

ChildServehas an opening for a full-timeIT Support Technicianthat will provide direct technical support to ChildServeemployees for resolution of their computer and information system issues. This entry-level position can be based out of our Johnston or Coralville locations.

Schedule/Where Youll Be

• Generally standard business hours M-F and 24/7 accountability resulting in the need for flexible schedule as operational needs present.
• This onsite role can be based out of our Johnston or Coralville locations.

How Youll Make an Impact

• Computer Hardware Configuration and Maintenance
  This position will be responsible for new computer configuration software installation and maintenance of existing workstations. Perform equipment repair and provide technical support to ChildServe offices and employees. Perform preventative maintenance on existing hardware. Help to ensure compliance with software licensing. Maintain accurate inventory of equipment.
  
• Help Desk
  Monitor manage and work within the Help Desk system to meet the computer and information systems needs of ChildServe employees. This system would be used for receiving trouble tickets responding to them and communicating status to users. Responsible for triaging problems quickly resulting in minimal downtime.
  
• User Administration and Access Control
  Provide user account management and access control support across Active Directory and Azure AD environments. Responsibilities include setting up new users managing group memberships unlocking accounts and administering permissions for Microsoft 365 services such as Exchange Teams and SharePoint.

What Youll Need

• Experience with direct computer systems support. Internships will be considered.
  
  
• Technicaldegree (preferred in Computer Science Management of Information Systems or similar). Experience orcertifications may be considered in place of formal education.
  
  
• Proficiency with Windows and Windows Server Operating Systems.
• Experience supporting Microsoft Office 365 suite of applications.

• Proficient use of Active Directory Group Policy and other Domain tools.
• Experience troubleshooting computer hardware printers and peripherals.
• Ability to treat information confidentially.
• Ability to work effectively accurately and efficiently under stress of time-bound requests.
• Routinely must interpret and follow applicable regulations and policies.
• Ability to communicate effectively in (or through) reading writing and speaking the English language.

Preferred Skills:

• Certifications: CompTIA A or ITF Microsoft Certified Professional Server Azure O365 etc.
• Working knowledge of computer management tools such as CMD Powershell Putty etc.
• Experience with Virtual Computing platforms such as VMWare HyperV
• Understanding of ITSM frameworks or ticketing systems
• Proficient using Intune Entra and other Azure tools
• Knowledge of HIPAA Security Standards

Work visa sponsorship is not offered for this position.

Benefits

• Medical dental and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Employee Assistance Program (EAP)
• 403(b) retirement plan with company match
• Life and disability insurance
• Paid Time Off (PTO)

Make a Difference Every Day at ChildServe

• ChildServepartners with families to help children with special healthcare needs live agreatlife.
• ChildServe is a leading pediatric healthcare provider with Iowas only childrens specialty hospital offering a variety of services and programs to meet each childs unique needs.
• ChildServesfour key specialty areas include: complex medical care pediatric rehabilitation autism and behavioral health and community-based services. With a coordinated approach to care delivery services are interwoven and streamlined so families can address their childs needs in one location.
• Established in 1928 ChildServeproudly provides more than 30 pediatric specialty services to nearly 6000 children in Iowa each year.

ChildServe is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process please email emailprotected. ChildServeis an Equal Opportunity Employer.