Technical Support Specialist- Remote

Meridian, ID - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Technical Support Specialist (Entry Level) Remote
Job Description
We are seeking a proactive Technical Support Specialist (Entry Level) to join our team remotely. This role is ideal for fresh graduates and early-career professionals who are comfortable working online and are eager to build a career in technical support.
You will provide first-level technical assistance to users troubleshoot system issues and ensure smooth remote support operations.
Key Responsibilities
Provide first-level technical support remotely (email chat phone)
Troubleshoot basic hardware software and system issues
Guide users through step-by-step solutions
Log track and update support tickets
Escalate complex issues to senior technical staff
Assist users with system access setup and usage
Maintain high customer satisfaction and response time
Minimum Qualifications
Diploma or Degree in:
Information Technology
Computer Science
Information Systems
Or related field
Basic knowledge of:
Windows OS and MS Office
Internet email and networking fundamentals
Good written and verbal communication skills
Ability to work independently in a remote environment
Reliable internet connection
Fresh graduates are encouraged to apply
Added Advantage
Familiarity with:
Remote support tools
Helpdesk or ticketing systems
CRM or ERP systems
Internship or industrial training experience
Work Arrangement
Remote / Work From Home
May require availability during agreed working hours
Employment Type
Full Time (Remote)