Reservation Agent

Job Description

Role Profile:

The Business Services Department based at Europcars Leicester Support Centre focuses on providing a professional reservation rental management and complaint handling service to our consumer and key account customers as well as providing administrative support to other business units.

As a Sales and Reservation Administrator your function is to provide a professional and friendly service to customers. Reporting into the Online Systems Manager you will answer customers calls relating to our VIP and Specialist consumer reservation products.

What we can offer you:

• Competitive Basic Salary

• Starting on 6 weeks holiday (including bank holidays) increasing with length of service

• Pension and a life insurance scheme

• Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)

• Discounted car hire rates across our network

• 20% discount on EE mobile phone contracts*

• Discounted hotel rates through the Accor Group after 12 months service*

• Cycle2Work*

• Free annual eye tests

• Confidential legal and support service through BUPA

• Career progression and development

*forms part of current non contractual benefit offering

Main duties:

• To understand and observe the Companys Policies following all operational procedures and working instructions applicable to the job
• To understand and work in accordance with Europcar Groups Vision Mission and Values
• To maintain a high quality of Customer Service recognising the Companys One objectives
• The ability to demonstrate excellent customer service approach and work with strong organisational and prioritisation skills
• Establish and maintain a good working relationship with all of our internal and external customers
• Answer calls from customers deal with their queries appropriately. Where the customer is calling with a reservation query you will work to convert that customer into a confirmed sale
• Ensure all reservation requests received through the authorised route are transferred onto the system accurately and promptly and the relevant confirmation is submitted to the customer
• Assisting our customers during their live rental
• All emails to be actioned and filed ensuring any agreed SLAs are achieved
• Maintain complete security of all Europcar (UK) policies rates terms and conditions rates
• Ensure any system issues / contract discrepancies are brought to the attention of the Team Leader / Line Manager at the earliest opportunity
• Ensure that a professional and courteous image is portrayed at all times both personally and in attitude and appearance in the work area
• To complete any other reasonable duties requested by your Team Leader and/or Line Manager

Skills/Essentials:

• Excellent administrative skills communication and attention to detail
• High quality standards
• First class IT - knowledge of all Microsoft and Google packages
• Sales oriented
• Able to work using own initiative as well as ability to work within a team
• Highly results driven
• Customer centric approach
• Confidence to work across all levels of the business
• Practically minded: able to roll sleeves up and get stuck in
• Available to work overtime when requested
• Work well under pressure and achieve deadlines: excellent time management
• Take ownership - for all tasks and duties designated to you

If you believe you have what it takes to become a successful Reservations Agent within Europcar then please apply today!

Agencies - Please do not send any speculative candidates or CVs in response to this advert. The Company will not accept any terms and conditions based on speculative applications being sent.

Europcar Mobility Group

Europcar Mobility Group is a global mobility player with 75 years of mobility services expertise and a leading position in Europe. We help to change the way you move is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services be it for a few hours a few days a week a month or more on-demand or on subscription relying on a fleet of more than 250.000 vehicles equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental with a premium positioning Goldcar - a frontrunner at providing low-cost car rental services in Europe and Fox-Rent-A-Car one of the main players in the car rental market in the US with a value for money positioning.

Customers satisfaction is at the heart of the Groups ambition and that of our more than 8000 employees everywhere we deliver our mobility solutions thanks to a strong network in over 130 countries.

More info at: