Guest Service Agent

Derby - UK

Monthly Salary: Not Disclosed

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2025 AS VOTED BY OUR TEAM MEMBERS! Choose a work schedule that works for you! When you join our team on a Casual contract you have the flexibility to pick the shifts that suit your availability so you can make the best out of your spare time. Whether you are currently on full time employment education or just looking to make some extra money this might just be the job for you!

A WORLD OF REWARDS

Hourly Rate of 12.27 plus incentives

Uniform provided

Free and healthy meals when on duty

Grow your Career!

Personal Development programmes designed to support you at every step of your career

Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

Team Member Referral Program

High street discounts: with Perks at Work

Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)

Free Parking

Modern and inclusive Team Members areas

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits as required.

What will I be doing

As Guest Service Agent you will serve on the Front Office Team to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits as required. A Guest Service Agent truly influences the first impressions of our Guests and therefore are responsible for performing the following tasks to the highest standards:

Achieve positive outcomes from Guest queries in a timely and efficient manner

Ensure an efficient reception experience for Guests including check in/out and complete audit procedures as required

Demonstrate a high level of customer service at all times

Demonstrate a knowledge of hotel room categories room rates packages promotions and other general product knowledge necessary to perform daily duties

Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

Use the correct procedures regarding the acceptance of foreign currencies credit cards and cash in accordance with the hotel credit policy

Comply with hotel security fire regulations and all health and safety legislation

Act in accordance with policies and procedures when working with front of house equipment and property management systems

Follow company brand standards

Assist other departments as necessary

What are we looking for

Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

Previous experience in a customer-focused industry

Positive attitude and good communication skills

Commitment to delivering a high level of customer service

Excellent grooming standards

Calm efficient and organized with great attention to detail

Ability to multi-task while maintaining a positive attitude when working with a Guest

Professional manner with an emphasis on hospitality and guest service

Ability to work on your own and as part of a team

Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in cash handling

Front Office/Concierge experience in the hotel leisure and/or entertainment sectors

Conflict resolution experience

EVERY JOB MAKES THE STAY.

At Hilton It Matters Where You Stay but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests and behind every job theres an extraordinary person working to make each Stay magical. Thats why at Hilton Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands Global Hospitality Company

EOE/AA/Disabled/Veterans

Required Experience:

Unclear Seniority

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2025 AS VOTED BY OUR TEAM MEMBERS! Choose a work schedule that works for you! When you join our team on a Casual contract you have the flexibility to pick the shifts that suit your availability so you can make the best out of your...