$2500.00 Sign on Bonus

As a Fixed Operations Manager at Dent Wizard International you will have the opportunity to lead a team of talented automotive reconditioning Technicians and provide world-class service to our customers. Working as part of a team you will help us grow to be even better. We are hiring in Las Vegas NV. for a results-driven leader with operational experience.

Reporting to a District Manager/Market Manager an Area Manager is a front-line leadership position responsible for growing revenue maximizing asset utilization and enriching Technician performance in a territory.

Essential Duties & Responsibilities

Leadership

• Builds relationships with team and provides daily support direction and training

• Communicates to keep team informed and up to date in critical information expectations company news etc.

• Proactively identifies and resolves Technician performance opportunities

• Ensures Technicians receive proper technical training and skill development

• Holds Technicians accountable for meeting or exceeding Company standards ethical expectations and performance criteria

• Works with RVP/ROD/DM to forecast staffing levels based on current and new business opportunities

• Hires and on-boards new employees setting them up for success by investing time and educating them on Company performance expectations processes and policies

• Holds regular team meetings to inform educate train and build morale

• Conducts informal and formal performance reviews ensuring employees know their strengths and opportunities for improvement

• Develops plans to improve Technician performance and productivity

• Promotes the Companys values and value

• Provides balanced feedback when goals are exceeded budgets are met and shortcomings are overcome in a formal monthly setting

• Prepares and delivers Annual Performance Reviews

Customer

• Walks lots to inspect repair quality and identify opportunities to sell additional services daily

• Meets regularly with key decision makers to discuss service levels repair quality cycle-time performance and other issues that drive customer satisfaction

• Seeks out new business opportunities by effectively building relationships and trust as a valued partner

• Addresses customer issues and concerns promptly

• Provides customers with regular updates and proactively communicates plans to resolve issues

• Leads new FLF/RLE launches; implements seamless vehicle flow processes and manages obstacles to a smooth start-up process

Administrative

• Implements accurate invoicing processes

• Manages daily Technician call-ins and administrative tasks

• Ensures Technicians have all necessary tools and supplies

• Schedules appointments between customers and Technicians when necessary

• Supports annual inventory process

Required Qualifications

• Proven ability to effectively manage customer relationships

• Ability to successfully manage and coach employees located at dispersed locations

• Excellent interpersonal skills

• Time-management skills

Preferred Qualifications

• Prior experience in hands-on account management and/or Sales in a services-based company strongly preferred

• Automotive service experience is a plus