Senior Accounting Support Analyst

Grand Rapids, MI - USA

Monthly Salary: Not Disclosed

Posted on: 12-10-2025

Vacancies: 1 Vacancy

Job Summary

About Acrisure

A global fintech leader Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together we connect clients with customized solutions across a range of insurance reinsurance payroll benefits cybersecurity mortgage services and more.

In the last eleven years Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19000 colleagues in more than 20 countries. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation client centricity and an indomitable will to win.

Job Summary:

We are seeking a dynamic and detail-oriented Senior Accounting Support Analyst to provide advanced accounting and operational support. This role is responsible for resolving complex accounting inquiries managing escalations coordination with vendors and supporting pre-and post-conversation activities. The ideal candidate demonstrates strong analytical skills technical accounting expertise high attention to detail and the ability to deliver accurate and timely solutions in a fast-paced environment.

Responsibilities:

Provide customer service and support via phone instant messaging and email.

Assist and lead in accounting support ticket escalations requests problems or major incidents and maintain proactive and continuous communication according to procedures.

Triage tickets through the ServiceNow ticket management system including daily weekly and monthly recurring tasks.

Respond to and resolve accounting questions and tasks for transaction views disbursements receipts automations MJEs and general support.

Support multiple Applied Epic environments and databases.

Provide support for pre- and post-conversion deployments and participate in annual upgrades and periodic maintenance updates including workflow development and training.

Collaborate with and assist other teams including accounting integration automation and platform teams.

Act as a single point of contact with vendor support for accounting issues script requests errors and timeout resolutions.

Research and answer technical questions related to Accounting or Billing.

Assist with developing and maintain training and Help Desk support materials.

Run and distribute scheduled reports and assist with accounting reports modification requests.

Stay current and knowledgeable about system updates to supported applications and participate in testing and documentation for upgrades.

Deliver regular updates on issue progress/resolution to management.

This job description is not exhaustive and may be modified by management as needed.

Requirements:

Strong accounting experience with Applied Epic insurance (AMS) software (Saas).

Attention to detail and commitment to a high level of accuracy.

Excellent time management skills and ability to prioritize and meet deadlines.

Effective written and verbal communication; present well over the telephone.

Strong problem-solving skills and ability to handle complex issues independently.

Self-motivated and driven to exceed customer expectations.

Ability to use discretion with sensitive information.

Collaborative team player with a positive attitude and strong sense of confidence.

This position will occasionally work on Saturdays to support upgrades conversions or tasks until completion.

Evening weekend or non-regular hours required.

Ability to travel limited to 1-4 times annually.

Education and Experience:

Bachelors degree or equivalent application management experience.

Five years minimum insurance agency accounting experience required.

Insurance industry experience preferred.

Applied Epic operational support troubleshooting experience a preferred.

Proficient in Microsoft Office Suite (Word Excel PowerPoint).

Competent with collaboration tools such as WebEx Zoom or Teams

Ability to learn and adapt to new technologies and updates in supported applications.

Candidates should be comfortable with an on-site presence to support collaboration team leadership and cross-functional partnership.

Benefits and Perks:

Competitive compensation
Flexible vacation policy paid holidays and paid sick time
Medical Insurance Dental Insurance and Vision Insurance (employee-paid)
Company-paid Short-Term and Long-Term Disability Insurance
Company-paid Group Life insurance
Company-paid Employee Assistance Program (EAP) and Calm App subscription
Employee-paid Pet Insurance and optional supplemental insurance coverage
Vested 401(k) with company match and financial wellness programs
Flexible Spending Account (FSA) Health Savings Account (HSA) and commuter benefits options
Paid maternity leave paid paternity leave and fertility benefits
Career growth and learning opportunities
and so much more!

Please note: This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location.

Making a lasting impact on the communities it serves Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Childrens Hospital in Grand Rapids Michigan UPMC Childrens Hospital in Pittsburgh Pennsylvania and Blythedale Childrens Hospital in Valhalla New York.

Acrisure is committed to employing a diverse workforce. All applicants will be considered foremploymentwithout attention to race color religion age sex sexual orientation gender identity national origin veteran or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisures property and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisures Human Resources Talent Department.

Required Experience:

Senior IC

About Acrisure A global fintech leader Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together we connect clients with customized solutions across a range of insurance rei...